Roads & Footpaths Maintenance – Service Levels


Council’s adopted Levels of Service for the maintenance of Sealed Roads & Footpaths, Unsealed Roads and Drainage are available for review.

Requesting a Maintenance Issue

Council provides a Customer Service System that enables residents or visitors to our Shire to register problems with roads, drainage, public conveniences, footpaths and cycleways within the Council’s jurisdiction and arrange to have these fixed.

This service does not include problems within private property.

The after hours service relies on phone calls initially being placed to the Customer Service Centre which are then relayed to the after hours service provider by following the keypad instructions in the recorded message.

Who to Contact

If you have noticed a problem with the roads or other infrastructure …

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre
Location 145 Young Street,
Ayr QLD 4807
Postal Address PO Box 974
Ayr QLD 4807
Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
Phone (07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax (07) 4783 9999
SMS 0437 886 008
Online Use the Online Contact Form
Building Certification and Plumbing Officers
Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

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