Council’s adopted Levels of Service for the maintenance of Sealed Roads & Footpaths, Unsealed Roads and Drainage are available for review.
- Roads & Footpaths Maintenance - Service Level Manual - (pdf 2.8 MB)
Requesting a Maintenance Issue
Council provides a Customer Service System that enables residents or visitors to our Shire to register problems with roads, drainage, public conveniences, footpaths and cycleways within the Council’s jurisdiction and arrange to have these fixed.
This service does not include problems within private property.
The after hours service relies on phone calls initially being placed to the Customer Service Centre which are then relayed to the after hours service provider by following the keypad instructions in the recorded message.
Who to Contact
If you have noticed a problem with the roads or other infrastructure …
Please contact the Customer Service Centre using the Online Contact Form.
You can also contact the Customer Service Centre using one of the following methods.
|Customer Service Centre|
|Location||145 Young Street,
Ayr QLD 4807
|Postal Address||PO Box 974
Ayr QLD 4807
|Opening hours||8am – 5pm, Monday to Friday (except Public Holidays)|
|Phone||(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
|Fax||(07) 4783 9999|
|SMS||0437 886 008|
|Online||Use the Online Contact Form|
|Building Certification and Plumbing Officers|
|Early Opening||Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.|