Contact Council

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre
Location145 Young Street,
Ayr QLD 4807
Postal AddressPO Box 974
Ayr QLD 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
Email
OnlineUse the Online Contact Form
 
Building Certification and Plumbing Officers
Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • Complaints, Compliments and Suggestions

    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you're telling us what we do well, or how we can improve, your feedback is important to us.

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    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.

    To rate the quality of service you received from our Customer Service Centre, you can complete our Customer Service Centre Survey.

    If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please:

    • Call our Customer Service Centre on 4783 9800; or
    • visit us at 145 Young Street, Ayr; or
    • use our Online Contact Form; or
    • download and complete our Complaint Form; or
    • write to the Chief Executive Officer, Burdekin Shire Council, PO Box 974, Ayr QLD 4807

    Printed complaint forms are also available from Council’s Customer Service Centre and libraries.

    To learn more about our Complaints Management System, visit our Complaints Management page.

  • Burdekin Shire Council Logo Solid Colours

    Council Contact Details

    Phone (07) 4783 9800, SMS 0437 886 008 or email burdekinsc @ burdekin.qld.gov.au at any time.
    The Burdekin Shire Council is open from 8.00am to 5.00pm Monday to Friday (except Public Holidays).

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    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
     
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • Burdekin Councillors 2012

    Councillors Contact Details

    Contact details for the Burdekin Shire Council Mayor (Councillor Bill Lowis) and the six elected councillors.

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    Contact details for the Burdekin Shire Council Mayor (Councillor Bill Lowis) and the six elected Councillors – Councillors Ross Lewis (Deputy Mayor), Lou Loizou, Pierina Dalle Cort, Uli Liessmann, Ted Bawden and Lyndy McCathie.

    Councillor Bill Lowis (Mayor)

    Councillor Bill Lowis

    Councillor Bill Lowis

    AddressP.O. Box 974
    Ayr QLD 4807
    Phone07 4783 9812 – Council Office
    Fax07 4783 9999
    Email

    Councillor Ross Lewis (Deputy Mayor)

    Councillor Ross Lewis

    Councillor Ross Lewis

    AddressP.O. Box 528
    Ayr QLD 4807
    Phone07 4783 3033 – Home
    Fax07 4783 3889
    Email

    Councillor Lou Loizou

    Councillor Lou Loizou

    Councillor Lou Loizou

    Address382 Daniel Road
    Home Hill QLD 4806
    Phone07 4782 0141 – Home
    07 4782 1304 – Shed
    Fax07 4782 0131
    Email

    Councillor Pierina Dalle Cort

    Councillor Pierina Dalle Cort

    Councillor Pierina Dalle Cort

    Address19 Sydney Street
    Ayr QLD 4807
    Phone07 4783 4495 – Home
    07 4783 2122 – Business
    Fax07 4783 5399
    Email

    Councillor Ted Bawden

    Councillor Ted Bawden

    Councillor Ted Bawden

    Address45 Cox Street
    Ayr QLD 4807
    Phone07 4783 2998 – Home
    Fax 
    Email

    Councillor Uli Liessmann

    Councillor Uli Liessmann

    Councillor Uli Liessmann

    AddressP.O. Box 10
    Home Hill QLD 4806
    Phone07 4782 1203 – Home
    07 4782 1612 – Business
    Fax 
    Email

    Councillor Lyndy McCathie

    Councillor Lyndy McCathie

    Councillor Lyndy McCathie

    Address126 Wilmington Street
    Ayr QLD 4807
    Phone07 4783 2932 – Home
    07 4783 1911- Business
    Fax07 4783 5098
    Email
  • Customer Service Officers

    Customer Service Centre

    The aim of the Customer Service Centre is to welcome visitors, receipt payments such as rates notices, animal registrations, licences and permit applications as well as assisting with all customer service requests.

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    About the Customer Service Centre

    The Customer Service Centre offers a wide variety of services to the residents of the Burdekin Shire. From general enquiries, customer requests, building and plumbing applications, animal registrations, licence and permit applications to rates payments the Centre has friendly staff waiting to help.

    From 1st July 2013 the Customer Service Centre will be open from 8:00am to 5:00pm (previously 7:00am to 5:00pm) Monday to Friday to help with all customer enquiries.

    We are committed to providing the best possible service to our customers and to ensure all matters are dealt with in a professional manner by our friendly, informative and willing to help staff.

    This is also the main contact number for all council departments; call centre operators will be able to assist you in reaching the correct department

    After hours

    After hours your call will be transferred to the After Hours Emergency Service Provider who will record your complaint or service request and refer it to the appropriate council officer.

    If the matter is urgent and can not wait for normal business hours you will be put in touch with the on-duty council officer.

    Payments

    Payments can be made at the Burdekin Council Shire Chambers 8am to 5pm, Monday to Friday.

    There are many payment options available to customers – these options are outlined on the relevant notice.

    We accept cash, cheques, Mastercard and Visa. Payment is also available online.

    Online Services

    Key functions and activities

    • Customer queries and requests
    • Reception for whole of council
    • Visitor’s passes
    • Payment for all council operations – cash, cheque, Visa, Mastercard
    • Plumbing applications
    • Requests for service for all council departments
    • Information on Council services
    • Room bookings and key collection
    • Justice of the Peace available most times (please ring and make appointment)
    • Order and pick up plans
    • Book plumbing inspections
    • Order and collect stand pipes
    • Dog and Cat registration payments and information

    Further Information

  • Making an Insurance Claim

    If you have suffered personal injury or your vehicle or personal property has been damaged and you believe council is liable, please contact Council on 07) 4783 9800 and a Customer Service Officer will help you with any further questions or queries.

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    Motor Vehicle/Property Damage

    If your vehicle or personal property has been damaged and you believe council is liable, please complete and submit the attached form with photographs of the damage together with two quotes for the repair and a copy of the tax invoice for repairs undertaken. Council will only reimburse you for the cheapest quote.

    If council determines that it is liable for the damage sustained, it will arrange for reimbursement of costs associated with the repair to your vehicle or property.

    Personal Injury

    If you have suffered personal injury and believe that council is liable, please complete and submit the attached form.

    Please include as much detail as possible when completing the form and ensure that a current postal address and phone number are provided.

    You will receive an acknowledgement of receipt of your claim with a corresponding reference number. Please quote this number on any further correspondence sent to council or if any further contact is made with council regarding your claim.

    Once your claim has been thoroughly investigated you will be notified of the outcome of your claim. If council determines that it is liable for the damage sustained, it will arrange for reimbursement of costs associated with the repair to your property or person.

    Return forms to:

    Mail: PO Box 974, Ayr, Qld, 4807

    Email:

    For more information, please contact Corporate Governance on 07 4783 9800.

  • Online Contact Form

    You can report any problems, request information or provide information to the Burdekin Shire Council online at any time. Or by phone or in person from 7.00am to 5.00pm Monday to Friday.

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    We would love to hear from you!

    Please fill out this form and we will get in touch with you shortly.

    You can use this online form to report any problems, request information or provide information to the Burdekin Shire Council at any time.  We will be here to action your communication from 8.00am to 5.00pm Monday to Friday (except public holidays).

    Provide as much information as possible to help us resolve your issue.  If you do not have any of the information asked, don’t worry, just fill in what you can, and we will do our best to help with the information that you have provided.

    Where possible provide the location of any problems.

    If you are reporting a problem that doesn’t occur at a specific address, include the closest street number or nearby landmarks.

    Please provide at least one method of contact.

    Your contact details are required so that we can contact you for further information if required.

    Your contact details will only be used to action your request. For more information, see our privacy statement.

  • Burdekin Shire Council Logo Solid Colours

    Opening Hours

    Opening hours: Council Chambers (145 Young St, Ayr, QLD 4807, Tel 07 4783 9800) - 8am to 5pm, Monday to Friday.
    Ayr Waste Transfer Station - 9am to 5pm, 7 days.
    Home Hill Waste Transfer Station - 10am to 5pm, 7 days.
    Giru Waste Transfer Station - 3pm to 6pm, Friday and Sunday.

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    Please check the Council’s Christmas Closing times.

    The locations, contact details and opening hours of council facilities are shown below.

     

    The following opening hours may be altered from time to time in accordance with public holidays, Christmas shutdown periods and emergency events.

    Customer Service Centre

    Location
    map
    145 Young Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours8am – 5pm, Monday to Friday (from 1st July 2013)
    Phone07 4783 9800 – Business hours
    07 4783 9800 – After hours (the same number)
    Fax07 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
     

    Building Certification and Plumbing Officers

    Early OpeningTo access the Building and Plumbing Department between 7am – 8am, Monday to Friday
    please phone 07 4783 9942.
    Please contact the Customer Service Department on 07 4783 9800 at all other times.
     

    Burdekin Theatre

    Location
    map
    161 Queen Street,
    Ayr QLD 4807
    Postal AddressPO Box 773
    Ayr QLD 4807
    Opening hours12noon – 4:00pm, Monday to Friday
    The Box Office is also open one hour before performances
    Phone07 4783 9880 – Business hours
    07 4783 9800 – After hours
    Fax07 4783 9998
    SMS0437 886 008
    Email
    Webwww.burdekintheatre.com.au/
    OnlineUse the Online Contact Form
     

    Libraries

    Burdekin Library – Ayr

    Location
    map
    108 Graham Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours9:30am – 5:00pm, Tuesday to Friday
    9:00am – 4:00pm, Saturday
    Phone07 4783 9970 – Business hours
    07 4783 9800 – After hours
    Fax07 4783 9997
    SMS0437 886 008
    Email
    Weblibrary.burdekin.qld.gov.au
    OnlineUse the Online Contact Form
     

    Home Hill Branch Library

    Location
    map
    77-79 Ninth Avenue,
    Home Hill QLD 4806
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours1:00pm – 5:00pm, Monday, Tuesday, Thursday, Friday
    10:00am – 12:00pm and 2:00pm – 5:00pm, Wednesday
    9:00am – 12:00pm, Saturday
    Phone07 4782 1327 – Business hours
    07 4783 9800 – After hours
    Fax07 4783 9997
    SMS0437 886 008
    Email
    Weblibrary.burdekin.qld.gov.au
    OnlineUse the Online Contact Form
     

    Swimming Pools

    Ayr Pool

    Location
    map
    242-250 Queen Street,
    Ayr QLD 4807
    Opening hours

    Summer

    1st September – 30th April
    5:30am – 7:00pm, Except Wednesday
    5:30am – 6:00pm, Wednesday

    Winter

    1st May – 31st August
    5:30am – 9:00am and 1.00pm – 6.00pm, Monday to Friday
    7.00am – 5.00pm, Saturday and Sunday

    Public Holidays

    9.00am – 5.00pm, Closed Christmas Day and Good Friday

    Phone07 4783 2969
     Please note: Given the low temperature (17-18C) of the Ayr Pool,
    the Manager has the ability to request a closure during the winter period.
     

    Home Hill Pool

    Location
    map
    63-65 Eleventh Avenue,
    Home Hill QLD 4806
    Opening hours

    Summer

    1st September – 30th April
    5:30am – 7:00pm, Except Wednesday
    5:30am – 6:00pm, Wednesday

    Winter

    1st May – 31st August
    5:30am – 9:00am and 1.00pm – 6.00pm, Monday to Friday
    7.00am – 5.00pm, Saturday and Sunday

    Public Holidays

    9.00am – 5.00pm, Closed Christmas Day and Good Friday

    Phone07 4782 2498
     

    Landfill and Transfer Stations

    Ayr Transfer Station

    Location
    map
    Railway Street,
    Ayr QLD 4807
    Opening hours9:00am – 5:00pm, 7 days
    Phone07 4783 6481 – Business hours
    07 4783 9800 – After hours
    Payment byCash, EFTPOS and Council Vouchers
     Transfer Station and Green Waste.
    No construction and demolition waste accepted.
    No trucks or trailers more than 3m in length.
     

    Home Hill Transfer Station

    Location
    map
    80 Bojack Road,
    Home Hill QLD 4806
    Opening hours10:00am – 5:00pm, 7 days
    Phone07 4782 1583 – Business hours
    07 4783 9800 – After hours
    Payment byCash, EFTPOS and Council Vouchers
     Transfer Station and Green Waste.
    No construction and demolition waste accepted.
    No trucks or trailers more than 3m in length.
     

    Clare Transfer Station

     Now closed
     

    Giru Transfer Station

    Location
    map
    Cromarty Creek Landing Road,
    Giru QLD 4809
    (Cross the railway line and turn left – then follow the signs)
    Opening hours3:00pm – 6:00pm, Friday and Sunday
    Phone07 4783 9800 – Council’s Customer Service Centre
    Payment byCash and Council Vouchers
     Transfer Station and Green Waste.
    No construction and demolition waste accepted.
    No trucks or trailers in excess of 3m in length.
     

    Kirknie Landfill

    Location
    map
    1608 Kirknie Road,
    Home Hill QLD 4806
    Opening hours8:30am – 4:30pm, Monday to Friday
    8:00am – 12:000pm, Saturday
    Phone07 4782 6306
    07 4783 9800 – After hours
    Payment byCash, EFTPOS and Council Vouchers
     Landfill, Scrap Metal and Green Waste.

    .

  • Report a Problem

    To report a problem please use the online contact form or contact Council on 07 4783 9800 and a Customer Service Officer will be able to help.

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    To report a problem  please use any of the following methods and a Customer Service Officer will be able to help.

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
     
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • Snap Send Solve Logo

    Snap Send Solve

    Whenever and wherever it suits you, you can use the free Snap Send Solve app on your smart phone or tablet to report issues to the Council.
    You can expect a response within about 4 business hours.

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    Whenever and wherever it suits you, you can use the Snap Send Solve app on your smart phone or tablet to report issues to the Council.

    You can expect a response within about 4 business hours.

    What is Snap Send Solve?

    Snap Send Solve is a free app for iPhone, iPad and Android devices that allows residents to take a photo of an issue such as a pot hole or illegal dumping and email the council to report the problem or provide general feedback.

    All reports from Snap Send Solve are sent from the app using your email address so that the council can communicate directly with you to fix the issue.

    View the Snap Send Solve video on Vimeo.

    How does Snap Send Solve work?

    Snap Send Solve determines your council using your smartphone’s GPS location.

    Once your GPS location has been determined the server sends back all relevant council
    details, including contact information, location, and email contact.

    Snap Send Solve allows you to easily capture a photo and send an email to the Council.

    What can I Snap Send Solve the Council about?

    Snap Send Solve the Council can be used to report a problem such as a pothole, request information or just to give the council feedback.

    What will happen with my email?

    • If you are providing constructive feedback to council, you will receive a response email recognising your comments.
    • If you are reporting a problem such as a pothole or water leak, you will receive a response email with a Service Request Number, which you can quote if you have any further enquiries about the matter you’ve reported.
    • If you are reporting a compliance matter such as a roaming dog or enquiring about a confidential matter such as rates information, you will receive a response email asking you to call our Customer Service Centre on 07 4783 9800. Certain matters such as these require our Customer Service Representatives to speak with you directly.
    • If you are requesting information such as library opening times, a response email will be sent to you with the details you’ve requested. If it isn’t a question we can respond to via email, we’ll ask you to call our Customer Service Centre on 07 4783 9800.
    • If your message is of an abusive nature, you will not receive a response.

    How much will Snap Send Solve the Council cost me?

    The Snap Send Solve app will communicate with the data centre to obtain the correct council information and will then send an email to the Council.

    This communication may incur internet data charges or may come out of your data package allowance.

    Is there a potential for messages to be delayed?

    The Snap Send Solve the Council system is reliant upon the internet email systems. Delays in the delivery of email messages may occur but this is beyond the control of the council. If your issue is urgent, you should ring the relevant emergency service provider or phone council’s Customer Service Centre on 07 4783 9800.

    What about emergency/disaster situations?

    Emergency situations such as during a cyclone can result in power failure, loss of cell tower coverage and even loss of landline. The Snap Send Solve the Council Service is not intended for use in the event of an emergency.

    If your situation requires immediate attention, contact the relevant emergency service provider. Please refer to the list of emergency contact details on our web site.

    During an emergency you can also refer to the
    Burdekin Shire Council Disaster Coordination Centre Facebook page.

    How else can I contact the council?

    Phone enquiries can only be made by calling council’s Customer Service Centre on 07 4783 9800.

    Note: This app may incur data charges

     

  • SMSlogo

    Text the Council

    Whenever and wherever it suits you, you can text the Burdekin Shire Council on 0437 886 008.
    You can expect a response within about 4 business hours.

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    Whenever and wherever it suits you, you can text the Council on 0437 886 008.

    What is Text the Council?

    Burdekin Shire Council is amongst the first local governments in Australia to introduce a SMS text service, allowing residents to contact the council via text message.

    The service has been introduced in response to the changing needs of the community.

    Residents can now send a text message to the council at any time of the day or night from any location, providing they have mobile phone coverage.

    What can I Text the Council about?

    Text the Council can be used to report a problem such as a pothole, request information or just to give the council feedback.

    What will happen with my text?

    • If you are providing constructive feedback to council, you will receive a response text recognising your comments.
    • If you are reporting a problem such as a pothole or water leak, you will receive a response text with a Service Request Number, which you can quote if you have any further enquiries about the matter you’ve reported.
    • If you are reporting a compliance matter such as a roaming dog or enquiring about a confidential matter such as rates information, you will receive a response text asking you to call our Customer Service Centre on 07 4783 9800. Certain matters such as these require our Customer Service Representatives to speak with you directly.
    • If you are requesting information such as library opening times, a response text will be sent to you with the details you’ve requested. If it isn’t a question we can respond to via text, we’ll ask you to call our Customer Service Centre on 07 4783 9800.
    • If your text is of an abusive nature, you will not receive a response.

    How much will Texting the Council cost me?

    Text messages will incur your normal text message charge as set by your mobile service provider.

    How can I be assured my personal details will be kept private?

    Mobile contact details will only be accessed by the council for the purpose of contacting you for more information or providing you with the information you requested. Your details will not be shared with any other party.

    Is there a potential for messages to be delayed?

    The Text the Council system is reliant upon telecommunication providers to maintain their systems. Delays in the delivery of text messages may occur but this is beyond the control of the council. If your issue is urgent, you should ring the relevant emergency service provider or phone council’s Customer Service Centre on 07 4783 9800.

    What about emergency/disaster situations?

    Emergency situations such as during a cyclone can result in power failure, loss of cell tower coverage and even loss of landline. The Text the Council Service is not intended for use in the event of an emergency.

    If your situation requires immediate attention, contact the relevant emergency service provider. Please refer to the list of emergency contact details on our web site.

    During an emergency you can also refer to the
    Burdekin Shire Council Disaster Coordination Centre Facebook page.

    How else can I contact the council?

    Phone enquiries can only be made by calling council’s Customer Service Centre on 07 4783 9800.

    The Text the Council number is only intended for SMS text messages and will not connect if dialed.

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