Burdekin Shire Council is committed to providing meaningful opportunities for the public to participate in the decision making processes on projects which affect the local community and the future development of the region.
Community engagement plays an important role in the planning and delivery of council services and facilities and for shaping the future of our shire.
Burdekin Pools Refurbishment
Council undertook and completed extensive community consultation in late 2011 in relation to the public pool facilities in Ayr, Home Hill, Millaroo and Clare. Information relating to this process can be viewed on this page by referring to the Additional Information.
Discussions on upgrading the facilities have been undertaken within Council however any activities must be staged and include careful consideration of financial implications for the community.
A refurbishment of pump and filtration system and some minor works in the 50m pool in Ayr, including a new play area for younger patrons, is currently being designed and a price provided. Funding opportunities will be sourced to assist with any work.
Meanwhile Council is continuing to review the pools and undertake work as necessary.
Burdekin Shire Council Community Consultation
Council has many processes and activities that involve the public in decision, education or sharing of information. While it is not possible or effective to consult with the community on every issue, Burdekin Shire Council engages the community to enhance Council’s decisions and to facilitate well-informed community participation in policy, plans, programs and service levels.
For more information about Council’s community consultation and engagement please refer to our community engagement policy.
Please contact the Customer Service Centre using the Online Contact Form.
You can also contact the Customer Service Centre using one of the following methods.
Customer Service Centre
|145 Young Street,|
Ayr Qld 4807
|Postal Address||PO Box 974|
Ayr Qld 4807
|Opening hours||8am – 5pm, Monday to Friday (except Public Holidays)|
|(07) 4783 9800 – Business hours|
(07) 4783 9800 – After hours (the same number)
|Fax||(07) 4783 9999|
|SMS||0437 886 008|
|Online||Use the Online Contact Form|
Building Certification and Plumbing Officers
|Early Opening||Please phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.|
|For all media enquiries please email|
Compliments and Complaints
|The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the|
> Complaints, compliments and suggestions page.
We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:
- you consented to the disclosure
- you would have a reasonable expectation that your personal information would be disclosed
- it is required or authorised by law
- it will prevent or lessen a serious threat to somebody’s life or health; and
- the disclosure is reasonably necessary for a law enforcement activity.
Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.