FAQ (Frequently Asked Questions)

 

  • Abandoned Vehicles

      What is an abandoned vehicle? Any unregistered motorised vehicle, trailer, caravan, horse float or similar found on any road or in any park or on other land under the control of Council, apparently abandoned or discarded. If you are aware of an abandoned vehicle please contact us. What steps will be taken to remove [...]

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    What is an abandoned vehicle?

    Any unregistered motorised vehicle, trailer, caravan, horse float or similar found on any road or in any park or on other land under the control of Council, apparently abandoned or discarded. If you are aware of an abandoned vehicle please contact us.

    What steps will be taken to remove an abandoned vehicle?

    A Council Officer will endeavour to determine if the vehicle is the property of a person through some form of identification, ie. number plates or registration sticker. A search will be conducted by Council in an attempt to determine the last known owner of the vehicle.

    Either the owner will be notified and asked to remove the item, or if Council is unable to identify the owner a notice is placed on the vehicle.  If the vehicle has not been removed within a period of 7 days Council will remove and impound the vehicle.

    What happens to unclaimed vehicles seized by Council?

    All apparently abandoned unclaimed vehicles detained by Council are stored at a facility to await auction, the proceeds of which are used towards the cost of the impounding.


  • Animals

    Council requires your dog/cat to be registered once it turns 3 months of age. Notices to re-register animals are sent out at the end of May each year and fees are required to be paid by 30th June to entitle animal owners to an "early bird" discount.

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    Animals

    How many animals can I have?

    Council allows the keeping of 2 dogs and 2 cats per house without requiring a permit.

    Council does not approve permits for the ownership of more than 2 dogs and 2 cats in a residential area easily.  Should you require a permit for any reason it is adviseable to contact the Animal Control Officer to discuss  the reasons as to why you require a permit and if the permit application will be successful.  For further information please contact the Customer Service Centre on (07) 4783 9800.

    When do I need to have my dog/cat registered?

    Council requires your dog/cat to be registered once it turns 3 months of age. Notices to re-register animals are sent out at the begining of June each year and fees are required to be paid by 31st July to entitle animal owners to an “early bird” discount.

    Where can I register my dog/cat?

    Registration of animals can be done at:

    • Council Chambers, 145 Young Street, Ayr
    • Home Hill Library, Ninth Avenue, Home Hill

    What should I do if my dog/cat loses its tag?

    A new tag can be obtained from Burdekin Shire Council at a cost of $7.50 (2013/2014)What should I do about animal registration if I move to the Burdekin and my dog/cat is already registered in another Shire?

    What if my animal is currently registered in another shire?

    You will need to purchase a new tag ($7.50), fill out an application form for the animal, and provide proof of current registration or complete a Statutory Declaration stating that the dog is currently registered in another Shire.

    What can I do about my neighbour’s barking dog?

    Contact Customer Service during office hours on 4783 9800 and provide details about the dog and its exact address.

    If there is a stray animal in your street, what can you do?

    Firstly, you should report the following details to Council:

    1. Your name and address
    2. A full description of the animal (eg. type, colour, breed, size)
    3. The identity and address of the owner of the animal (if possible).

    We will then arrange for officers to patrol the area to capture the wandering animal. If Council can identify the owner of a stray animal, they may be issued with an “on-the-spot” fine. If Council cannot locate the animal or determine the owner, we suggest you contact us immediately the next time you see the animal, with as much information as possible. For further information, please contact us.

    If a dog on the street attacks you, what can you do?

    Firstly, you should report the following details to Council:

    1. Your name and address
    2. The date, time and location of the attack
    3. A full description of the dog (eg. colour, breed, size)
    4. The identity and address of the owner of the dog (if possible).

    If Council can identify the dog and determine where it came from, legal action may be taken against the dog’s owner through Infringement penalties; and/or declaration of the dog as dangerous; and/or seizure of the dog.

    Contact Customer Service during office hours on 4783 9800 and provide details about the dog and its exact address.

  • Building

    Council receives many questions regarding the Building Certification process. To make life easier we have answered the most frequently asked questions here.

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    Council receives many questions regarding the Building Certification process.

    To make life easier we have answered the most frequently asked questions here.

  • Citizenship

    You need to make an application to become an Australian Citizen. The Federal Government Department of Immigration & Multicultural & Indigenous Affairs is responsible for Australian Citizenship and processes all applications.

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    How can I become an Australian Citizen?

    You need to make an application to become an Australian Citizen. The Federal Government Department of Immigration & Multicultural & Indigenous Affairs is responsible for Australian Citizenship and processes all applications.

    How long does the citizenship process take?

    Council is not involved in the processing of applications. If you have submitted an application and you would like to check on how it is proceeding, you should contact the Department of Immigration & Multicultural & Indigenous Affairs on 131 880. The Department will advise you in writing once your application has been approved, and forward your certificate to Council so that you can attend a citizenship ceremony.

    Is there a fee involved?

    Yes. The fee is payable to the Department of Immigration & Multicultural & Indigenous Affairs. To find out what the current fee is, you should contact the Department of Immigration & Multicultural & Indigenous Affairs on 131 880.

    Where can I obtain a citizenship application form?

    You may contact the Department of Immigration & Multicultural & Indigenous Affairs on 131 880 or visit their website www.citizenship.gov.au

    The application package contains further information and a guide on how to apply.

    Do I have to attend a citizenship ceremony to become a citizen?

    Yes. All successful applicants for Australian Citizenship must attend a ceremony and make their pledge to Australia.

    When are the citizenship ceremonies held?

    Council holds a ceremony, each year on Australia Day, either at the Burdekin Theatre or the Burdekin Memorial Hall in conjunction with other Australia Day festivities. Usually another one or two ceremonies are held throughout the year in the Council Chambers.

    Can I bring my family and friends to the ceremony?

    Yes. You can bring family and/or friends. Guests for ceremonies held on Australia Day would need to purchase tickets. Numbers are limited for other ceremonies held in the Council Chambers due to the space available. You will also need to let us know the number of guests you will be bringing for catering purposes.

  • Garbage, Transfer Stations and the Landfill

    Problems with your bin, collection days, opening hours Ayr 9am-5pm daily, Home Hill 10am-5pm daily, Giru 3pm-6pm Fri and Sun, Kirknie 8:30am-4:30pm Mon to Fri and 8am-12pm Sat, asbestos disposal.

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    My rubbish wasn’t collected; my rubbish bin is broken; my rubbish bin has been stolen; or I would like an extra garbage service?

    Contact the Customer Service Centre during office hours on 07 4783 9800 for arrangements to be made with Council’s contractor to either organise collection of the rubbish; repair the broken bin; replace the stolen bin; or for delivery of an extra bin to a property.

    What day is my rubbish collected?

    The regular refuse bin is serviced on a weekly basis but the recycle bin is serviced once a fortnight on the same day of the week. If you are unsure when your bin is to be serviced, contact the Customer Service Centre during office hours on 07 4783 9800.

    Note: The recycle and waste collection service is not available throughout the entire Shire.

    Will rubbish be collected on public holidays?

    Yes. The kerbside refuse service runs all year regardless of public holidays.

     What are the operating hours for the transfer stations?

    Ayr Transfer Station 7 days per week9am – 5pm
    Home Hill Transfer Station 7 days per week10am – 5pm
    Giru Transfer Station Friday & Sunday3pm – 6pm
    Kirknie Road Landfill Monday to Friday8:30am – 4:30pm
    Saturday8am - 12pm

    NOTE: All Transfer Stations and the Kirknie Road landfill are closed Christmas Day and Good Friday.

    How should I dispose of asbestos?

    Asbestos needs to be disposed of at Council’s Kirknie Landfill and should be removed and transported by a specialist asbestos waste removalist.  The Department of Justice and Attorney-General (Workplace Health and Safety Qld) web site provides information for home owners, renovators and owner builders on asbestos in the home.

  • Grants and Funding

    Funding is available for local sporting and cultural organisations and individuals including grants for Excellence in Sports and Cultural Activities as well as the Regional Arts Development Fund, run in partnership with Arts Queensland which provides funding for artistic projects, concept development, individual professional development and skills development.

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    What type of funding is available for local sporting and cultural organisations and individuals?

    1. Grants for Excellence in Sports and Cultural Activities – Applicants must be under the age of 18 years or bonda fide students in full- time education who have been selected for State or National representation.
    2. Regional Arts Development Fund, run in partnership with Arts Queensland, provides funding for artistic projects, concept development, individual professional development and skills development. There are two rounds of funding per year.

    Additional Information

  • Libraries

    We have two libraries in the Burdekin Shire. The main Burdekin Library is at 108 Graham Street, Ayr and the Home Hill Branch Library is at 77-79 Ninth Avenue, Home Hill.

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    What are the opening times for the Library?
    • Ayr Library Tuesday/Wednesday/Thursday/Friday – 9:30am to 5:00pm
      Saturday – 9.00am to 4.00pm
      Sunday/Monday – Closed
    • Home Hill Branch Library Monday/Tuesday/Thursday/Friday – 1.00pm to 5.00pm
      Wednesday - 10.00am to 12.00pm and 2.00pm to 5.00pm
      Saturday – 9.00am to 12.00pm  Sunday – Closed
    For further information on the services provided by the Ayr and Home Hill Branch Library please visit our Libraries page.
  • Noise Pollution

    Noise pollution is unwanted sound. Noise can disturb neighbours, disrupt their sleep and interfere with their normal daily activities. What can be unbearable for one person may pass almost unnoticed by another. Council can investigate a number of local noise issues including air conditioners, building work and pool pumps.

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    Noise pollution is unwanted sound.

    Noise can disturb neighbours, disrupt their sleep and interfere with their normal daily activities.

    What can be unbearable for one person may pass almost unnoticed by another.

    Council can investigate a number of local noise issues including air conditioners, building work and pool pumps.

  • Overgrown Allotment

    What is an overgrown allotment? An overgrown allotment can include both vacant land or land with buildings or homes which in the opinion of an authorised officer contains grass, weeds, plants or other vegetable growing in such quantity and in such a condition as to be likely to form a breeding place or harbourage for [...]

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    What is an overgrown allotment?

    An overgrown allotment can include both vacant land or land with buildings or homes which in the opinion of an authorised officer contains grass, weeds, plants or other vegetable growing in such quantity and in such a condition as to be likely to form a breeding place or harbourage for vermin.

    What action does Council take?

    An inspection is carried out to determine the extent of the breach. If an authorised officer believes the allotment is overgrown then a Compliance Notice is issued on the owner requiring them to clear the land to Council’s satisfaction within a certain period of time, usually 14 days.

    What happens in the event of non-compliance?

    Should the owner fail to clear the land within the specified period:

    (a) The owner is advised in another letter that Council will enter upon the property and carry out the required works at a certain time.

    (b) After Council’s contractor enters and undetakes the required work all of the costs  incurred from this action will become a charge upon the land.

    If you are aware of an overgrown allotment ….

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.

    If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your emal address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Parks and Weddings

    We would like to get married in one of the Council's Parks. Who should we contact?Council allows booking for a number of public park venues throughout the Shire.  If you wish to use a public park for your wedding it is best to contact the Customer Service Centre on (07) 4783 9800 during office hours to determine if [...]

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    We would like to get married in one of the Council’s Parks. Who should we contact?
    Council allows booking for a number of public park venues throughout the Shire.  If you wish to use a public park for your wedding it is best to contact the Customer Service Centre on (07) 4783 9800 during office hours to determine if the location is available and to make your booking. 
    From the 1st of July 2014 booking the Plantation Park Bush Chapel or the Band Rotundas at both Anzac and Memorial Park will incur a fee.  For any other areas Council do not charge for the use of the parks for weddings.  
    Our Parks and Gardens crew do their best to ensure these areas are mowed, clean and tidy ready for your big day- weather permitting.
    For bookings made at the Bush Chappell at Anzac Park a key can be collected from the Customer Service Centre the last business day before the wedding to access power for your ceremony.
  • Population

      What is the population of Burdekin Shire?  Australian Bureau of Statistics as at 30th June 2007 Census figures indicate the population of Burdekin Shire to be 18, 192 people. Populations of towns in Burdekin Shire (ABS 2006 Census): Ayr - 8,616 Home Hill - 2,907 Brandon - 783 Giru - 371 Clare - 410 [...]

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    What is the population of Burdekin Shire?

     

    Australian Bureau of Statistics as at 30th June 2007 Census figures indicate the population of Burdekin Shire to be 18, 192 people. Populations of towns in Burdekin Shire (ABS 2006 Census):

      • Ayr – 8,616
      • Home Hill – 2,907
      • Brandon – 783
      • Giru – 371
      • Clare – 410
      • Millaroo – 207
      • Alva Beach – 191
      • Airville – 447
      • Airdmillan – 212
      • Fredericksfield – 337
      • Horseshoe Lagoon – 339
      • Inkerman – 520
      • Jarvisfield – 253
      • McDesme – 173
      • Mt Kelly – 514
      • Mt Surround – 218
      • Osborne – 232
      • Rita Island – 149
    • Shirbourne – 142

     

    As at 2006 Census held on 8th August 2006 – 17, 022 people.

     

    Preliminary estimated resident population by urban centre/locality as at 30 June 2009.

     

        • Ayr – 8760
        • Home Hill – 3079
        • Brandon – 863
        • Giru – 401
      • Alva Beach – 235

    Projected population (all series) by local government area (2006 boundaries), Queensland, 2006 to 2031 data tables have been published to the OESR website. Click here to view projected population data for Burdekin Shire.

  • Playing a Rugby League Game

    Sporting Clubs and Organisations

    The Burdekin Shire has a wide range of Sporting Clubs and Organisations on offer for you to join. To view all of the Sporting Clubs and Organisations in our Shire please veiw the Sports Facilities and Recreation page on our website.

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    I would like to join a Sporting Club or Organisation. Do you have any contacts for Clubs or Organisations?
    The Burdekin Shire has a wide range of Sporting Clubs and Organisations on offer for you to join. To view all of the Sporting Clubs and Organisations in our Shire please veiw the Sports Facilities and Recreation page on our website.

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