FAQ (Frequently Asked Questions)

  • Abandoned Vehicles

    What is an abandoned vehicle? Any unregistered motorised vehicle, trailer, caravan, horse float or similar found on any road or in any park or on other land under the control of Council, apparently abandoned or discarded. If you are aware of an abandoned vehicle please contact us. What steps will be taken to remove [...]

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    What is an abandoned vehicle?

    Any unregistered motorised vehicle, trailer, caravan, horse float or similar found on any road or in any park or on other land under the control of Council, apparently abandoned or discarded. If you are aware of an abandoned vehicle please contact us.

    What steps will be taken to remove an abandoned vehicle?

    A Council Officer will endeavour to determine if the vehicle is the property of a person through some form of identification, ie. number plates or registration sticker. A search will be conducted by Council in an attempt to determine the last known owner of the vehicle.

    Either the owner will be notified and asked to remove the item, or if Council is unable to identify the owner a notice is placed on the vehicle.  If the vehicle has not been removed within a period of 7 days Council will remove and impound the vehicle.

    What happens to unclaimed vehicles seized by Council?

    All apparently abandoned unclaimed vehicles detained by Council are stored at a facility to await auction, the proceeds of which are used towards the cost of the impounding.


  • Animals

    Burdekin Shire Council requires your dog/cat to be registered from 3 months of age. Renewal notices for animal registrations are issued in June each year and are due to be paid by 31st July. A discount is applicable if paid by the due date.

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    How many animals can I have?

    Burdekin Shire Council allows a maximum of 2 dogs and 2 cats to be kept per household without the need to obtain a permit.

    If an application is made to have more animals than previously mentioned, it is important to know that Council will only approve these applications (in a residential area with a land size <4000m2) under extenuating circumstances.  It is advisable, before taking on more than the allowable number of animals to contact the Animal Control Officer to discuss your circumstances in detail.  Contact the Customer Service Centre on (07) 4783 9800.

    When do I need to have my dog/cat registered?

    Burdekin Shire Council requires your dog/cat to be registered from 3 months of age.  Renewal notices for animal registrations are issued in June each year and are due to be paid by 31st July.  A discount is applicable if paid by the due date.

    Where can I register my dog/cat?

    Animals can be registered at the following locations:

    • Council Chambers, 145 Young Street, Ayr
    • Home Hill Library, Ninth Avenue, Home Hill

    What should I do if my dog/cat loses its tag?

    A replacement tag can be purchased from the Burdekin Shire Council Chambers or the Home Hill Library.  Refer to Council’s fees and charges for the current fee.

    What if my animal is currently registered in another Shire?

    Burdekin Shire Council accepts transfers of registration from other Councils provided the registration period is the same (financial year) and the animal is currently registered at the time of transfer.  You will need to show proof of current registration with the previous Council and also pay for a new tag (see fees and charges).  If you cannot prove your animal is currently registered, a new application with appropriate fees will be required.  Contact Customer Service for more information on (07) 4783 9800

    What can I do about my neighbour’s barking dog?

    It is recommended that you contact the Customer Service Centre during office hours on (07) 4783 9800 and lodge a customer request.  This request will be followed up by Animal Management and a notice issued to the owner of the dog.  If the barking persists a barking dog diary will need to be completed.  Below is a link to a form which can be completed and returned to customer service via email, fax or in person to the Council Chambers, 145 Young Street, Ayr.

    If there is a stray animal in your street, what can you do?

    Firstly, you should report the following details to Council by contacting the Customer Service Centre on (07) 47839800 to lodge a customer request.  You will need to provide the following details:

    1. Your name and address
    2. A full description of the animal (eg. type, colour, breed, size)
    3. The identity and/or address of the owner (if possible) or the location it was last seen.

    We will then arrange for the Animal Control officer to attend to the address provided and attempt to catch the animal.  If Council cannot locate the animal or determine the owner, we suggest you contact us immediately the next time you see the animal.   If Council can identify the owner of a stray animal, they may be issued with an “on-the-spot” fine and can be liable to pay further release fees.

    If a dog on the street attacks you, what can you do?

    Firstly, you should immediately report the following details to Council by contacting the Customer Service Centre on (07) 4783 9800 to lodge a customer request:

    1. Your name and address
    2. The date, time and location of the attack
    3. A full description of the dog (eg. colour, breed, size)
    4. The identity and address of the owner of the dog (if possible).

    If Council can identify the dog and determine where it came from, legal action may be taken against the dog’s owner.  This may include infringement penalties, declaration of the dog as menacing or dangerous and/or potential seizure of the dog.

    Does Burdekin Shire Council issue cat traps?

    Yes, Burdekin Shire Council have several traps available to loan.  You will need to contact Council’s Customer Service Centre during business hours on (07) 4783 9800 to lodge a customer request. Once a trap is available, you will be contacted to arrange pickup/delivery (in special circumstances) of the trap from the Council Chambers, 145 Young Street, Ayr.

  • Building

    Burdekin Shire Council offers building certification services to the Burdekin region.

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    Does Council offer Building Certification Services?

    Yes, Council does offer building certification services to the Burdekin region.  Unfortunately, we currently cannot carry out certification work in any other area other than the Burdekin.

    Contact the Customer Service Centre on (07) 4783 9800 for more information.

  • Citizenship

    You need to make an application to become an Australian Citizen. The Federal Government Department of Immigration & Multicultural & Indigenous Affairs is responsible for Australian Citizenship and processes all applications.

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    How can I become an Australian Citizen?

    You need to make an application to become an Australian Citizen. The Federal Government Department of Immigration & Multicultural & Indigenous Affairs is responsible for Australian Citizenship and processes all applications.

    How long does the citizenship process take?

    Council is not involved in the processing of applications. If you have submitted an application and you would like to check on how it is proceeding, you should contact the Department of Immigration & Multicultural & Indigenous Affairs on 131 880. The Department will advise you in writing once your application has been approved, and forward your certificate to Council so that you can attend a citizenship ceremony.

    Is there a fee involved?

    Yes. The fee is payable to the Department of Immigration & Multicultural & Indigenous Affairs. To find out what the current fee is, you should contact the Department of Immigration & Multicultural & Indigenous Affairs on 131 880.

    Where can I obtain a citizenship application form?

    You may contact the Department of Immigration & Multicultural & Indigenous Affairs on 131 880 or visit their website www.citizenship.gov.au

    The application package contains further information and a guide on how to apply.

    Do I have to attend a citizenship ceremony to become a citizen?

    Yes. All successful applicants for Australian Citizenship must attend a ceremony and make their pledge to Australia.

    When are the citizenship ceremonies held?

    Council holds a ceremony each year on Australia Day, in conjunction with other Australia Day festivities.  There are usually another couple of ceremonies held throughout the year in the Council Chambers, the dates and times for these will vary from year to year.

    Can I bring my family and friends to the ceremony?

    Yes, you can bring family and/or friends. Guests for ceremonies held on Australia Day would need to purchase tickets. Numbers are limited for other ceremonies held in the Council Chambers due to the space available. You will also need to let us know the number of guests you will be bringing for catering purposes.

  • Garbage, Transfer Stations and Landfill

    Includes all waste concerns including, kerb side collection and waste disposal within the Burdekin Shire.

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    My rubbish wasn’t collected; my rubbish bin is broken; my rubbish bin has been stolen; or I would like an extra garbage service?

    Contact the Customer Service Centre during office hours on (07) 4783 9800 for arrangements to be made with Council’s contractor to either organise collection of the rubbish; repair the broken bin; replace the stolen bin; or for delivery of an extra bin to a property.

    What day is my rubbish collected?

    The regular refuse bin is serviced on a weekly basis but the recycle bin is serviced once a fortnight on the same day of the week. If you are unsure when your bin is to be serviced, contact the Customer Service Centre during office hours on (07) 4783 9800.

    Note: The recycle and waste collection service is not available throughout the entire Shire.

    Will rubbish be collected on public holidays?

    Yes. The kerbside refuse service runs all year regardless of public holidays.

     What are the operating hours for the transfer stations?

    Ayr Transfer Station 7 days9.00am – 5.00pm
    Home Hill Transfer Station 7 days10.00am – 5.00pm
    Giru Transfer Station Friday & Sunday3.00pm – 6.00pm
    Kirknie Road Landfill Monday to Friday8.30am – 4.30pm
    Saturday8.00am – 12.00pm

    NOTE: All Transfer Stations and the Kirknie Road landfill are closed Christmas Day and Good Friday.

    How should I dispose of asbestos?

    Asbestos needs to be disposed of at Council’s Kirknie Landfill and should be removed and transported by a specialist asbestos waste removalist.  The Department of Justice and Attorney-General (Workplace Health and Safety Qld) web site provides information for home owners, renovators and owner builders on asbestos in the home.

  • Grants and Funding

    Funding is available for local sporting and cultural organisations and individuals including grants for Excellence in Sports and Cultural Activities as well as the Regional Arts Development Fund, run in partnership with Arts Queensland which provides funding for artistic projects, concept development, individual professional development and skills development.

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    What type of funding is available for local sporting and cultural organisations and individuals?

    1. Grants for Excellence in Sports and Cultural Activities – Applicants must be under the age of 18 years or bonda fide students in full- time education who have been selected for State or National representation.
    2. Regional Arts Development Fund, run in partnership with Arts Queensland, provides funding for artistic projects, concept development, individual professional development and skills development. There are two rounds of funding per year.

    Additional Information

  • Libraries

    We have two libraries in the Burdekin Shire. The main Burdekin Library is at 108 Graham Street, Ayr and the Home Hill Branch Library is at 77-79 Ninth Avenue, Home Hill.

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    What are the opening times for the Library?

    Ayr Library

    DayOpenClose
    Monday9.00am5.00pm
    Tuesday9.00am5.00pm
    Wednesday9.00am5.00pm
    Thursday9.00am5.00pm
    Friday9.00am5.00pm
    Saturday9.00am1.00pm
    SundayClosedClosed

    Home Hill Branch Library

    DayOpenClose
    Monday1.00pm5.00pm
    Tuesday1.00pm5.00pm
    Wednesday10.00am
    2.00pm
    12.00pm
    5.00pm
    Thursday1.00pm5.00pm
    Friday1.00pm5.00pm
    SaturdayClosedClosed
    SundayClosedClosed

    For further information on the services provided by the Ayr and Home Hill Branch Library please visit our Libraries page – http://www.burdekin.qld.gov.au/libraries/

  • Noise Pollution

    Noise pollution is unwanted sound. Noise can disturb neighbours, disrupt their sleep and interfere with their normal daily activities. What can be unbearable for one person may pass almost unnoticed by another. Council can investigate a number of local noise issues including air conditioners, building work and pool pumps.

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    Noise pollution is unwanted sound.

    Noise can disturb neighbours, disrupt their sleep and interfere with their normal daily activities.

    What can be unbearable for one person may pass almost unnoticed by another.

    Council can investigate a number of local noise issues including air conditioners, building work and pool pumps.

  • Overgrown Allotment

    What is an overgrown allotment? An overgrown allotment can include both vacant land or land with buildings or homes which in the opinion of an authorised officer contains grass, weeds, plants or other vegetable growing in such quantity and in such a condition as to be likely to form a breeding place or harbourage for [...]

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    What is an overgrown allotment?

    An overgrown allotment can include both vacant land or land with buildings or homes which in the opinion of an authorised officer contains grass, weeds, plants or other vegetable growing in such quantity and in such a condition as to be likely to form a breeding place or harbourage for vermin.

    What action does Council take?

    An inspection is carried out to determine the extent of the breach. If an authorised officer believes the allotment is overgrown then a Compliance Notice is issued on the owner requiring them to clear the land to Council’s satisfaction within a certain period of time, usually 14 days.

    What happens in the event of non-compliance?

    Should the owner fail to clear the land within the specified period:

    (a) The owner is advised in another letter that Council will enter upon the property and carry out the required works at a certain time.

    (b) After Council’s contractor enters and undetakes the required work all of the costs  incurred from this action will become a charge upon the land.

    If you are aware of an overgrown allotment ….

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre

    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form

    Building Certification and Plumbing Officers

    Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

    Media Enquiries

    For all media enquiries please email

    Compliments and Complaints

    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Parks and Weddings

    We would like to get married in one of the Council's Parks. Who should we contact? Council allows booking for a number of public park venues throughout the Shire.  These include the Anzac Park Rotunda, Memorial Park Rotunda and Plantation Park Bush Chapel. If you wish to use one of these spaces for your event it is best to [...]

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    We would like to get married in one of the Council’s Parks. Who should we contact?

    Council allows booking for a number of public park venues throughout the Shire.  These include the Anzac Park Rotunda, Memorial Park Rotunda and Plantation Park Bush Chapel.

    If you wish to use one of these spaces for your event it is best to contact the Customer Service Centre on (07) 4783 9800 during office hours to find out if the location is available and secure your booking.  All of these venues require a maintenance fee to be paid upon booking.

    Our Parks and Gardens team do their best to ensure these areas are mowed, clean and tidy prior to your event.

    A key for these venues can be collected from the Customer Service Centre on the last business day before your event in order to gain access to electricity.

  • Population

      What is the population of Burdekin Shire?  Australian Bureau of Statistics as at 30th June 2007 Census figures indicate the population of Burdekin Shire to be 18, 192 people. Populations of towns in Burdekin Shire (ABS 2006 Census): Ayr - 8,616 Home Hill - 2,907 Brandon - 783 Giru - 371 Clare - 410 [...]

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    What is the population of Burdekin Shire?

     

    Australian Bureau of Statistics as at 30th June 2007 Census figures indicate the population of Burdekin Shire to be 18, 192 people. Populations of towns in Burdekin Shire (ABS 2006 Census):

      • Ayr – 8,616
      • Home Hill – 2,907
      • Brandon – 783
      • Giru – 371
      • Clare – 410
      • Millaroo – 207
      • Alva Beach – 191
      • Airville – 447
      • Airdmillan – 212
      • Fredericksfield – 337
      • Horseshoe Lagoon – 339
      • Inkerman – 520
      • Jarvisfield – 253
      • McDesme – 173
      • Mt Kelly – 514
      • Mt Surround – 218
      • Osborne – 232
      • Rita Island – 149
    • Shirbourne – 142

     

    As at 2006 Census held on 8th August 2006 – 17, 022 people.

     

    Preliminary estimated resident population by urban centre/locality as at 30 June 2009.

     

        • Ayr – 8760
        • Home Hill – 3079
        • Brandon – 863
        • Giru – 401
      • Alva Beach – 235

    Projected population (all series) by local government area (2006 boundaries), Queensland, 2006 to 2031 data tables have been published to the OESR website. Click here to view projected population data for Burdekin Shire.

  • Playing a Rugby League Game

    Sporting Clubs and Organisations

    The Burdekin Shire has a wide range of Sporting Clubs and Organisations on offer for you to join. To view all of the Sporting Clubs and Organisations in our Shire please veiw the Sports Facilities and Recreation page on our website.

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    I would like to join a Sporting Club or Organisation. Do you have any contacts for Clubs or Organisations?

    There are a number of sporting clubs and recreational groups here in the Burdekin.  To see a complete list please visit the Sports and Recreational Groups  page on our website.

    If you wish to add or update your groups details please contact Customer Service on (07) 4783 9800 for more information.

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