Council has developed and adopted various Apps for use on either iOS or Android phones and tablets, please download ant try the ones for your mobile device.

Council In Focus - Issue 16 - September 2014

Council In Focus App

The Council In Focus App allows you to view your publications on iOS and Android when using the Realview rapid product. Simply enter your account name and rapidapp configures to your publication, making all issues available for download. rapidapp is a free app that you can use to view the publication.

Realview Apps

rapidapp allows you to preview your publications on iOS and Android when using the Realview rapid product. Simply enter your account name and rapidapp configures to your publication, making all issues available for download complete with any interactivity you have added. rapidapp is a free app that you can use to distribute content your readers.

Get it from the AppStore

Get it from Google Play

Snap Send Solve Logo

Snap Send Solve App

Whenever and wherever it suits you, you can use the free Snap Send Solve app on your smart phone or tablet to report issues to the Council.
You can expect a response within about 4 business hours.

Whenever and wherever it suits you, you can use the Snap Send Solve app on your smart phone or tablet to report issues to the Council.

You can expect a response within about 4 business hours.

What is Snap Send Solve?

Snap Send Solve is a free app for iPhone, iPad and Android devices that allows residents to take a photo of an issue such as a pot hole or illegal dumping and email the council to report the problem or provide general feedback.

All reports from Snap Send Solve are sent from the app using your email address so that the council can communicate directly with you to fix the issue.

View the Snap Send Solve promotional video on Vimeo.

View Snap Send Solve featured on A Current Affair 14 August 2013 on Vimeo.

How does Snap Send Solve work?

Snap Send Solve determines your council using your smartphone’s GPS location.

Once your GPS location has been determined the server sends back all relevant council
details, including contact information, location, and email contact.

Snap Send Solve allows you to easily capture a photo and send an email to the Council.

What can I Snap Send Solve the Council about?

Snap Send Solve the Council can be used to report a problem such as a pothole, request information or just to give the council feedback.

What will happen with my email?

  • If you are providing constructive feedback to council, you will receive a response email recognising your comments.
  • If you are reporting a problem such as a pothole or water leak, you will receive a response email with a Service Request Number, which you can quote if you have any further enquiries about the matter you’ve reported.
  • If you are reporting a compliance matter such as a roaming dog or enquiring about a confidential matter such as rates information, you will receive a response email asking you to call our Customer Service Centre on 07 4783 9800. Certain matters such as these require our Customer Service Representatives to speak with you directly.
  • If you are requesting information such as library opening times, a response email will be sent to you with the details you’ve requested. If it isn’t a question we can respond to via email, we’ll ask you to call our Customer Service Centre on 07 4783 9800.
  • If your message is of an abusive nature, you will not receive a response.

How much will Snap Send Solve the Council cost me?

The Snap Send Solve app will communicate with the data centre to obtain the correct council information and will then send an email to the Council.

This communication may incur internet data charges or may come out of your data package allowance.

Is there a potential for messages to be delayed?

The Snap Send Solve the Council system is reliant upon the internet email systems. Delays in the delivery of email messages may occur but this is beyond the control of the council. If your issue is urgent, you should ring the relevant emergency service provider or phone council’s Customer Service Centre on 07 4783 9800.

What about emergency/disaster situations?

Emergency situations such as during a cyclone can result in power failure, loss of cell tower coverage and even loss of landline. The Snap Send Solve the Council Service is not intended for use in the event of an emergency.

If your situation requires immediate attention, contact the relevant emergency service provider. Please refer to the list of emergency contact details on our web site.

During an emergency you can also refer to the
Burdekin Shire Council Disaster Coordination Centre Facebook page.

How else can I contact the council?

Phone enquiries can only be made by calling council’s Customer Service Centre on 07 4783 9800.

Note: This app may incur data charges

 

What Bin Day Logo

What Bin Day App

Find out when your rubbish bin gets collected and if it's recycling week.
Use the What Bin Day online search facility or the iPhone/Android App to check when your bins will be collected.

Need help to put out the right bin on the right day?

In a busy modern society it can be hard to remember the small things.

What day is it? Which bins need to be put out on the street? Is it a recycling or a green bin this week?

Then What Bin Day is for you!

You can use the Online Search or download the app to your iOS or Android phone or tablet.

Online Search

Simply click on the link below and enter your address to find out when your bins will be collected.

You can even print a 12 month calendar showing all your bin collections for the current year.

Check when your bins are collected

(You will need Internet Explorer 7 or later, or any other modern browser.)

For more information visit the What Bin Day web site.

Mobile App

You can also use the “What Bin Day App” for your iPhone and Android devices to help you remember what bin is being collected from your home this week and when.

Watch the “What Bin Day” demo on YouTube.

The App uses a custom built service that just needs your address to determine a bin collection schedule.

Download the App from Google Play or the Apple Store for free today and try it out.

For a low price of $1 AUD you can also upgrade the App to the full version which unlocks a slew of new features!

Sponsored by What Bin Day
Link to Google Play app store   Link to Apple App Store
Link to Google Play app store   Link to Apple App Store

Comments are closed.