Rates

Find out all you need to know about your rates and information on how you can pay your accounts for the Burdekin Shire Council. Its simple and easy to do.

You can make online payments for your rates using the Commonwealth Bank BPoint Online Payment System or using Australia Post.

NOTE:
A credit card surcharge fee applies for all payments by credit card.
The fee is 0.5% of the amount paid by Mastercard or Visacard.

There is no surcharge fee applied if you use a debit card.

  • Change my Address

    To change your address with Council, simply contact the Customer Service Centre.

    Preview...Hide...

    To change your address with Council, simply contact the Customer Service Centre and we will update your details.

    Please be sure to let us know if you have more than one property or have any animals registered with us.

    Who to Contact

    If you would like to change your address…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Frequently Asked Questions

    This page addresses frequently asked questions and general enquiries in relation to the Burdekin Shire Council rating procedures.

    Preview...Hide...

    Overview

    This page addresses frequently asked questions and general enquiries in relation to the Burdekin Shire Council rating procedures.

    Details

    Frequently Asked Questions

    Can I get a copy of my Rates notice?

    Yes. A copy can be obtained from Council’s Customer Service Centre by phone, email or over the counter.

    How do I change my name so it shows correctly on my rate notice? (eg maiden name to married name)

    Council cannot change a name record as our records need to reflect what is recorded at the Titles Office, Department of Natural Resources and Mines.

    It is suggested you see a Solicitor, or obtain the appropriate forms from the Magistrates Court if you wish to carry out your own conveyancing.  Council will be notified by the Department of Natural Resources and Mines accordingly and will update its records to reflect this change.

    Why do you have to pay rates?

    Local governments provide essential services to their community such as water and waste infrastructure, waste disposal, roads, parks and gardens.

    They also administer various laws and regulations to help maintain and improve services and facilities for the community.

    These services include community, sporting and recreation, environmental planning, public health, environmental protection and waste collection, treatment and disposal. The rates you pay allow council to fund these services.  For details about the services Burdekin Shire Council provides, please go to our website – www.burdekin.qld.gov.au.

    How often are properties in the Burdekin Shire rated?

    Properties in the Burdekin are rated yearly and charges are based on property value and the services provided, i.e.garbage, sewerage, water etc.  The rating year is calculated from July 1 to June 30 the following year.

    What month are rate notices sent out?

    Council usually adopts its rates and charges by June 30 at the Annual Budget Meeting. Once adopted, rate notices will follow soon afterwards with the due date for payment being 30 days after issue.

    How does Council decide how much you have to pay in rates and charges?

    Council is required to determine the combination of rates and charges needed to fund the services we provide to the community.  The Revenue Statement determines which rates and charges you will pay and how they are calculated.  A copy of this document can be found on our website.

    Is there any way of knowing what your rates and charges will be before receiving your rate notice?

    Once Council adopts its yearly Budget, details of rates and charges are made available on Council’s website for the public to view.

    How does Council decide which category your property is in?

    Council supports nine (9) differential general rate categories and has identified the category in which each parcel of rateable land in the area is included based on its characteristics and land use.  These categories are explained in Council’s Schedule of Rates and Charges.

    What can you do if you don’t agree with the categorisation of your property?

    Ratepayers may object to the rating category stated in a rate notice for land if the owner considers the land should belong to a different rating category.

    Owners may object by submitting an Objection Notice within 30 days of the date of issue of the rate notice, stating the rating category the owner claims the land should belong to and also the facts and circumstances on which the owners make that claim.  Objection Notice forms are available by contacting Council’s Rates Section (07) 4783 9838. Council’s CEO will consider the objection and provide the owner with the decision and reasons for the decision within 60 days.

    If the objection is allowed, rates will be adjusted from the start of the period of the rate notice.  If the objection is not allowed owners may appeal the decision in the Land Court. The making of an objection, or the starting of an appeal, does not stop the levying and recovery of rates.

    Who determines land valuations for rating purposes?

    The Valuer-General Department of Natural Resources and Mines provides statutory land valuations for all rateable properties in Queensland in accordance with the Land Valuation Act 2010.

    Valuations are issued annually across the state, except in unusual circumstances or where the Valuer-General, after consultation with local government and industry groups, determines there has been insufficient market movement in a local government area to warrant an annual valuation.

    Annual land values are assessed as at October 1, with notices issued before March 31 of the following year.  The new valuations take effect for local government rating or state land tax purposes (where applicable) on June 30 in the year the notice is issued.

    For more information on Statutory land valuations issued by the Department of Natural Resources and Mines go to http://www.qld.gov.au/environment/land/title/valuation/.

    What if you don’t agree with the land valuation of your property?

    If you don’t agree with your land valuation, and can provide information to demonstrate that it is incorrect, you may lodge an objection.

    An objection must be lodged within 60 days of the date of issue of the valuation notice issued by Department of Natural Resources and Mines.  For more information on the objection process go to http://www.qld.gov.au/environment/land/title/valuation/lodge-objections/.

    Who to Contact

    If you have any further queries in relation to rating matters…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • How to Pay Your Rates

    Rates for 2015/2016 financial year are due for payment by Monday 7th September, 2015. Overdue rates will incur interest charges at 11%.
    Pay online using BPAY.
    Pay online using Australia Post.
    You can pay by - Internet, BPay, Australia Post, Credit/Debit Card, Mail, at any Queeensland Country Credit Union branch or in person at Council's Customer Service Centre.
    Amounts paid by Credit Card incur a surcharge of 0.5% on the amount paid.
    There is no surcharge fee if you use a debit card.

    Preview...Hide...

    Overview

    Rates Notices are due and payable within 30 days of the date of issue.  Rates for 2015/2016 financial year are due for payment by Monday 7th September, 2015.  Overdue rates will incur interest charges at 11%.  Cheques must be made payable to Burdekin Shire Council and crossed “Not Negotiable”.  Change cannot be given on cheques.  Property owners will be liable for any dishonour fees.

    Details

    The following options are available to make rates payments:-

    BPay

    BPAY logo

    BPay is an easy, convenient method of payment through phone and internet banking.

    Contact your participating financial institution to make payment from your cheque or savings account.

    Be sure to use Biller Code No. 8615 and the Customer Ref No. shown on each notice.

    Do not combine payments for multiple rate notices.

    View more information about paying with BPAY.

    You can also view a video about making a BPAY payment.

    Internet

    BPOINT logo

    Visit BPOINT and follow the instructions to pay with MasterCard or Visa.

    Amounts paid by Credit Card incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    Telephone

    PHONE logo

    Call Burdekin Shire Council on 1300 276 468 any time to pay with Mastercard or Visa.  Please quote your Customer Ref No located on each rates notice and your relevant card details.

    Amounts paid by Credit Card will incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    Queensland Country Credit Union Ltd

    QCCU logo

    Payment may be made by cash or cheque at any branch of the Queensland Country Credit Union Ltd by using the tear off slip at the bottom of your rates notice.  An individual slip is required for each rates property.

    You do not need to hold an account with Queensland Country Credit Union Ltd. to make this payment.

    The Queensland Country Credit Union Ltd is required to stamp your notice as your form of receipt.

    Australia Post

    POSTBILLPAY logo

    In person: Payments over the counter at any Post Office.

    By phone: Payments over the telephone by phoning 13 18 16.

    Internet: Payments made via the website www.postbillpay.com.au.

    Amounts paid by Credit Card will incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    By Mail

    MAIL logo

    Mail your cheque together with each tear off slip at the bottom of your rates notices and retain the top portion for your records.

    Mail to:

    Chief Executive Officer
    Burdekin Shire Council
    PO Box 974
    AYR  QLD  4807

    In Person at Council Chambers, 145 Young Street, Ayr

    INPERSON logo

    Present your rate notice intact to Council Office between 8:00 am and 5:00 pm daily, Monday to Friday.

    Payments can be made by cash, cheque or debit/credit card.

    Amounts paid by Credit Card will incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    What to do if you are unable to pay by the due date

    Council will allow ratepayers who are unable to pay their rates in full by the due date to pay them off throughout the financial year.

    The easiest way to do this is to set up a recurring weekly, fortnightly or monthly deduction authority through BPay.

    You will be charged 11% interest on any overdue daily balance, but making frequent part payments will minimize interest charges.

    Providing you do not have any overdue rates from a previous year and will have your 2015/16 rates paid in full by 30th June, 2016 you do not need to advise Council of this arrangement.

    Experiencing difficulty to pay this notice

    You should contact Council asap by email at burdekinsc@burdekin.qld.gov.au or by phone on 07 4783 9800 to advise your circumstances so that a suitable payment arrangement can be negotiated.

    Payments in advance

    If you have paid your 2015/16 rates and would like to start budgeting now to pay next years rates, why not make periodic payments in advance.  This can easily be set up through BPay using the Customer Ref No shown on your notice.  Any payments in advance will show as a credit balance on your next rates notice.

    Who to contact

    For more information on paying your rates…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Pensioner Rebates on Rates

    If you are the holder of a Pensioner Concession Card or a Department of Veterans' Affairs Health Card - For All Conditions within Australia or TPI, you may be eligible for discounts on your rates.

    Preview...Hide...

    Overview

    If you are the holder of a Pensioner Concession Card or a Department of Veterans’ Affairs Health Card – For All Conditions within Australia or TPI, you may be eligible for discounts on your rates.

    Details

    You may be eligible for rebates if:-

    • You hold a Pensioner Concession Card or Department of Veterans’ Affairs Health Card – For All Conditions within Australia or TPI;
    • The Property which rebates are being claimed on is owned by the applicant/s;
    • Property which rebates are being claimed on is your principal place of residence;
    • You are not claiming a rebate on any other property that you own.

    Types of Rebates

    State Government Subsidy

    State Government Emergency Management Levy Discount

    If the above are all applicable to you, you may be able to receive this rebate.

    Council Rebate

    Applicant/s must be on full rate of pension to receive this rebate. If the property is in two or more names, all owners must be on the full rate of pension to receive this rebate.

    When can the rebates be claimed?

    Rebates can be claimed at anytime during the year.

    How do I claim the rebates?

    To claim the rebates on your property visit the Customer Service Centre at the Council Chambers at 145 Young Street, Ayr.

    When claiming rebates, please remember to bring in your Pensioner Concession Card or Department of Veterans’ Affairs Health Card with you.

    Cards eligible for pensioner rebates

    Cards NOT eligible for pensioner rebates

    Who to contact

    For more information on rebates…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Rates Search

    When purchasing a property it is suggested that you obtain a Council Rate Search. Depending on the type of search you request you will be informed of details such as Rates, Town Planning Zones, water meter readings, requisitions and details of inspections.

    Preview...Hide...

    Overview

    When purchasing a property it is suggested that you obtain a Council Rate Search.  Depending on the type of search you request you will be informed of details such as Rates, Town Planning Zones, water meter readings, requisitions and details of inspections.

    Details

    Burdekin Shire Council provides the following rate/property search options:-

    Rate search (7 working days processing time)

    Includes Rates and Town Planning Zone as well as the last two (2) Water Meter readings.

    Rate and Property search without inspections (10 working days processing time)

    Includes Rates and Town Planning Zone as well as the last two (2) Water Meter readings.

    Includes details of any Building, Plumbing, Engineering (Roads & Drainage), Water/Waste Water/Trade Waste, and Environment & Health, requisitions or defects on the file.

    Rate and Property search with inspections inc. GST (15 working days processing time)

    Includes Rates and Town Planning Zone as well as the last two (2) Water Meter readings.

    Includes details of any Building, Plumbing, Engineering (Roads & Drainage), Water/Waste Water/Trade Waste, and Environment & Health, requisitions or defects on the file.

    Includes details of Inspections by each Department.

    Includes a Special Water Meter Reading.  Inspection time to be arranged through Council’s Customer Service Centre.

    Special Water Meter Reading

    Please check to ensure a Water Meter is connected to Property.

    How do I request a rate search?

    Please submit any rate search requests on Council’s rate search request form.

    Please note:  Searches can not be started until full payment is received.

    How much is a rate search?

    All the Council fees and charges are available in the Fees and Charges 2015/2016 in the Additional Information section of this page.

    Who to contact

    If you have any further queries in relation to Council Rate Searches…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • State Government Emergency Management Levy

    From 1 January 2014 the State Government has broadened the coverage of the Urban Levy Scheme to ensure a more sustainable funding base for emergency services. The levy was extended to include Emergency Management Queensland and applies to all prescribed properties, i.e. every property within Queensland that is a “prescribed property” under the Fire and Emergency Services Act 1990.

    Preview...Hide...

    From 1 January 2014 the State Government has broadened the coverage of the Urban Levy Scheme to ensure a more sustainable funding base for emergency services.  The levy was extended to include Emergency Management Queensland and applies to all prescribed properties, i.e. every property within Queensland that is a “prescribed property” under the Fire and Emergency Services Act 1990.

    The State Government has advised that the Urban Levy Scheme has been extended to include emergency management, recognising that all Queenslanders are at risk from a wide range of emergencies including floods, cyclones, storms as well as fire and accidents.  Emergency Management Queensland operates the State Emergency Service, emergency helicopter, disaster management and supports volunteer marine rescue services.

    As a Local Government, Burdekin Shire Council has a legal obligation under the Fire and Emergency Services Act 1990 to collect the Emergency Management Levy (EML) on behalf of the State Government.  From 1 January 2014 a new “E” Class levy will apply to properties not included in a former Urban Levy area.

    Unlike Council rates where land parcels may be amalgamated for rating purposes, the EML applies to each parcel of land or lot.  However, adjoining lots that are under one ownership and are used as bona-fide primary producing land (under Chapter 2, Part 2 [s 48] of the Land Valuation Act 2010) will be treated as a single levy.

    The new “E” Class levy does not change the funding for Rural Fire Services.  Council will continue to collect Rural Fire Brigade Special Charges for Mount Kelly and Scott.

    Category

    Levy Group

    “B” Class

    Ayr

    Brandon

    1/7/15 to 30/6/16

    “D” Class

    Home Hill

    Giru

    1/7/15 to 30/6/16

    “E” Class

    All Other

    Rural Areas

    1/7/15 to 30/6/16

    Vacant or Farming/Grazing land

    01

    $40.60

    $24.20

    $24.20

    Dwelling or Farming/Grazing land

    with buildings/dwelling

    02

    $155.80

    $96.40

    $96.40

    A full list of levy amounts applying to commercial and other properties is contained in the Fire and Emergency Services Regulation 2011.  For more information visit: www.legislation.qld.gov.au/LEGISLTN/CURRENT/F/FireRescueR11.pdf

    Applicable Pensioners whose property is their principal place of residence and qualify under the State Government Pensioner Subsidy Scheme are eligible for 20% discount on the EML.

    For more information visit:

    www.fire.qld.gov.au/about/EmergencyManagementFireandRescue-Levy.asp

  • Waste Collection Charges

    The kerbside waste service is either a Three-Bin Service or a Two-Bin Service. A number of additional waste services are available for an additional fee.

    Preview...Hide...

    Overview

    The kerbside waste service for the Burdekin Shire is either a Three-Bin Service or a Two-Bin Service.  The map defining the service areas is held in Council’s Environment and Health Section.

    The Two-Bin Service consists of:-

    A 140 litre kerbside refuse service, or alternatively a 240 litre service (bin with red lid)* collected weekly.

    A 240 litre kerbside recycling service (bin with yellow lid) collected fortnightly.

    The Three-Bin Service includes the following in addition to the above service:-

    A 240 litre kerbside green waste service (bin with light green lid) collected on alternate fortnights.

    * Residents may request to change to the 240 litre general waste bin.  The larger bin will incur a higher charge.

    Details

    Council will charge all residents within the defined service area for waste services.

    Council will provide waste services to occupied land only.

    The owner or occupier of any residential premises, land or structure within the defined service area that is capable of producing waste will be levied a waste service charge.  The type of waste service charge will depend on whether the premise is located within a Three-Bin Service a Two-Bin Service area.

    Fees

    Waste Collection Fees are determined annually at the Budget Meeting of the Burdekin Shire Council.  To determine current fees applicable to the following waste services available, please refer to Council’s Schedule of Rates and Charges 2015-2016 attached in Additional Information:-

    140L Rural Residential 2 Bin Service
     240L Rural Residential 2 Bin Service  
    140L Residential 3 Bin Service
    240L Residential 3 Bin service
    240L Commercial 2 Bin Service
    240L Commercial 3 Bin Service
    140L Multiple Residential 2 Bin Service
    240L Multiple Residential 2 Bin Service 
    Multiple Residential Green Waste Service as determined by Council authorised officer and in proportion to residences serviced
    Additional 140L Residential Refuse Bin
    Additional 240L Residential Refuse Bin
    Additional 240L Commercial Refuse Bin
    Additional Residential Recycle Bin
    Additional Commercial Recycle Bin Additional Green Waste Bin
     

    Who to contact

    For more information on waste collection charges…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Water Consumption

    In the Burdekin Shire water users are charged a two part water tarrif that includes a fixed access charge and consumption charge.

    Preview...Hide...

    Overview

    Users are charged a two part water tarrif that includes a fixed access charge and consumption charge.

    Details

    Water meters are read twice per year in October(half year reading) and May (end of year reading).  End of year Water Consumption charges are levied and included with the annual rate notice followed by the half year levy in December.

    Fees

    Access Charge

    For the financial year 2015/2016 the access charge is $422.00.

    Consumption Charges

    For water consumed in the 2014/2015 financial year:
    (May/June 2014 reading to May/June 2015 reading)

    0-1,000,000 litres – 16 cents per 1,000 litres (1 kl)
    Over 1,000,000 litres – 80 cents per 1,000 litres (1 kl)

    For water consumed in the 2015/2016 financial year:
    (May/June 2015 reading to May/June 2016 reading)

    0-1,000,000 litres – 17 cents per 1,000 litres (1 kl)
    Over 1,000,000 litres – 85 cents per 1,000 litres (1 kl)

    Who to contact

    If you have any further queries in relation to water consumption charges:-

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr Qld 4807
    Postal AddressPO Box 974
    Ayr Qld 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
    Media Enquiries
    For all media enquiries please email
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

Comments are closed.