Rates

Find out all you need to know about your rates and information on how you can pay your accounts for the Burdekin Shire Council. Its simple and easy to do.

You can make online payments for your rates using the Commonwealth Bank BPoint Online Payment System or using Australia Post.

NOTE:
A credit card surcharge fee applies for all payments by credit card.
The fee is 0.5% of the amount paid by Mastercard or Visacard.

There is no surcharge fee applied if you use a debit card.

  • Change my Address

    To change your address with Council, simply contact the Customer Service Centre.

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    To change your address with Council, simply contact the Customer Service Centre and we will update your details.

    Please be sure to let us know if you have more than one property or have any animals registered with us.

    Who to Contact

    If you would like to change your address…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • General Rates Enquiries

    This page addresses frequently asked questions and general enquiries in relation to the Burdekin Shire Council rating procedures.

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    Overview

    This page addresses frequently asked questions and general enquiries in relation to the Burdekin Shire Council rating procedures.

    Details

    Can I get a copy of my Rates notice?

    Yes. A copy can be obtained from the Customer Service Centre by phone, email or over the counter.

    Are properties in the Burdekin Shire rated yearly or half yearly?

    Properties in the Burdekin are rated yearly and charges are based on your property value, special charges and services provided ie. garbage, water etc.  The rating year is calculated from 1st July to 30th June.

    What month are rates notices sent out?

    Council adopts its fees and charges each year by 30th June, at the annual Budget Meeting, and. once adopted, rates will follow shortly.  The Executive Management and Councillors decide on the annual due date.

    How do I change my name so it shows correctly on my rate notice? (eg. maiden name to married name)

    Council cannot change a name record as our records need to reflect what is recorded on the Title Deed.  For the name to be changed on the Title Deed it is suggested that you see a solicitor or obtain the appropriate forms from the Magistrates Court if you wish to carry out your own conveyancing.  Council will be notified by the Department of Environment and Resource Management accordingly and will update our records to reflect this change.

    Can I pay my rates in advance?

    Payments can be made at anytime.  Any payments made will sit as a credit against the property until the next rates or water bill is issued.

    What do I do if I can’t pay my rates by the due date?

    Advise Council by applying in writing for an extension of time.  The letter must specify a payment plan including how long the extension is needed.  Council will respond accordingly.

    How often is my water meter read?

    Council water meters are read twice per year and may be checked at random.

    Who to Contact

    If you have any further queries in relation to rating matters…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • How to Pay Your Rates

    Pay online using BPAY.
    Pay online using Australia Post.
    You can pay by - Internet, BPay, Australia Post, Credit/Debit Card, Mail, at any Queeensland Country Credit Union branch or in person at Council's Customer Service Centre.
    Amounts paid by Credit Card incur a surcharge of 0.5% on the amount paid.
    There is no surcharge fee if you use a debit card.

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    Overview

    Rates Notices are due and payable within 30 days of the date of issue.  Cheques and money orders must be made payable to Burdekin Shire Council and crossed “Not Negotiable”.  Change cannot be given on cheques.  Property owners will be liable for any dishonour fees and discount will be lost where cheques are dishonoured and not rectified prior to the discount expiry date.

    Details

    The following options are available to make rates payments:-

    Internet

    Vist BPOINT and follow the instructions to pay with MasterCard or Visa.

    Amounts paid by Credit Card incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    BPay

    Convenient method of payment through phone and internet banking.  Contact your participating financial institution to make payment from your cheque or savings account.

    Australia Post

    In person: Payments over the counter at any Post Office.

    By phone: Payments over the telephone by phoning 13 18 16.

    Internet: Payments made via the website www.postbillpay.com.au.

    Amounts paid by Credit Card will incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    Credit Card: Payments can be made by completing the mailing slip on the tear off section of your rates notice.

    By Mail

    Cheque/Money Order: Enclose the deposit slip from the front of the notice.

    Mail to:

    Cheif Executive Officer
    Burdekin Shire Council
    P O Box 974
    AYR  QLD  4807

    Mail the tear off section of your rates notice with payment and retain top portion for your records.

    Telephone

    Call Burdekin Shire Council on 1300 276 468 any time to pay with Mastercard or Visa.  Please quote your Customer Reference Number located on the front of your rates notice and your relevant card details.

    Amounts paid by Credit Card will incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    Council Chambers, Ayr

    Present notice intact to Council Office between 7:00 am and 5:00 pm daily, Monday to Friday.  Payments can be made by cash, cheque or debit/credit card.

    Amounts paid by Credit Card will incur a surcharge of 0.5% on the amount paid.
    No GST is applicable on this surcharge.

    There is no surcharge fee applied if you use a debit card.

    Queensland Country Credit Union Ltd

    Payment may be made by cash or cheque at any branch of the Queensland Country Credit Union Ltd. by using the deposit slip from the front of your rates notice.  A deposit slip is required for each individual property.

    You do not need to hold an account with Queensland Country Credit Union Ltd. to make this payment.

    The Credit Union is required to stamp your notice as your form of receipt.

    Who to contact

    For more information on methods of payment…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • Pensioner Rebates on Rates

    If you are the holder of a Pensioner Concession Card or a Veteran Affairs Repatriation Health Card you may be eligible for remissions on your Rates.

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    Overview

    If you are the holder of a Pensioner Concession Card or a Veteran Affairs Repatriation Health Card – For All Conditions, you may be eligible for remissions on your Rates.

    Details

    You are eligible for rebates if:-

    • You hold a Pensioner Concession Card or Veteran Affairs Repatriation Health Card – For All Conditions;
    • The Property which rebates are being claimed on is owned by the applicant/s;
    • Property which rebates are being claimed on is your principal place of residence;
    • You are not claiming a rebate on any other property that you own.

    Types of Rebates

    State Government Rebate

    If the above are all applicable to you, you can receive this rebate.

    Council Remission

    Applicant/s must be on full rate of pension to receive this rebate. If the property is in two or more names, all owners must be on the full rate of pension to receive this rebate.

    When can the rebates be claimed?

    Rebates can be claimed at anytime during the year.

    How do I claim the rebates?

    To claim the rebates on your property visit the Customer Service Centre at the Council Chambers at 145 Young Street, Ayr.

    When claiming rebates, please remember to bring in your Pensioner Concession Card or Repatriation Health Card with you.

    Cards eligible for pensioner rebates

    Cards NOT eligible for pensioner rebates

    Who to contact

    For more information on rebates…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • Rates Search

    When purchasing a property it is suggested that you obtain a Council Rate Search. Depending on the type of search you request you will be informed of details such as Rates, Town Planning Zones, water meter readings, requisitions and details of inspections.

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    Overview

    When purchasing a property it is suggested that you obtain a Council Rate Search.  Depending on the type of search you request you will be informed of details such as Rates, Town Planning Zones, water meter readings, requisitions and details of inspections.

    Details

    Burdekin Shire Council provides the following rate/property search options:-

    Rate search (7 working days processing time)

    Includes Rates and Town Planning Zone as well as the last two (2) Water Meter readings.

    Rate and Property search without inspections (10 working days processing time)

    Includes Rates and Town Planning Zone as well as the last two (2) Water Meter readings.

    Includes details of any Building, Plumbing, Engineering (Roads & Drainage), Water/Waste Water/Trade Waste, and Environment & Health, requisitions or defects on the file.

    Rate and Property search with inspections inc. GST (15 working days processing time)

    Includes Rates and Town Planning Zone as well as the last two (2) Water Meter readings.

    Includes details of any Building, Plumbing, Engineering (Roads & Drainage), Water/Waste Water/Trade Waste, and Environment & Health, requisitions or defects on the file.

    Includes details of Inspections by each Department.

    Includes a Special Water Meter Reading.  Inspection time to be arranged through Council’s Customer Service Centre.

    Special Water Meter Reading

    Please check to ensure a Water Meter is connected to Property.

    How do I request a rate search?

    Please submit any rate search requests on Council’s rate search request form.

    Please note:  Searches can not be started until full payment is received.

    How much is a rate search?

    All the Council fees and charges are available in the Fees and Charges 2011/2012 in the Additional Information section of this page.

    Who to contact

    If you have any further queries in relation to Council Rate Searches…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • State Government Emergency Management, Fire and Rescue Levy

    From 1 January 2014 the State Government is increasing and broadening coverage of the Urban Fire Levy (UFL) to ensure a sustainable funding base for emergency services. The levy will be known as the Emergency Management, Fire and Rescue Levy (EMFRL) and will be applied to all prescribed properties, i.e. every property within Queensland that is a “prescribed property” under the Fire and Rescue Service Act 1990.

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    From 1 January 2014 the State Government is increasing and broadening coverage of the Urban Fire Levy (UFL) to ensure a sustainable funding base for emergency services.  The levy will be known as the Emergency Management, Fire and Rescue Levy (EMFRL) and will be applied to all prescribed properties, i.e. every property within Queensland that is a “prescribed property” under the Fire and Rescue Service Act 1990.

    The State Government has advised that the UFL has been extended to include emergency management, recognising that all Queenslanders are at risk from a wide range of emergencies including floods, cyclones, storms as well as fire and accidents.  Emergency Management Queensland operates the State Emergency Service, emergency helicopter, disaster management and supports volunteer marine rescue services. 

    As a Local Government, Burdekin Shire Council has a legal obligation under the Fire and Rescue Service Act 1990 to collect the Emergency Management, Fire and Rescue Levy on behalf of the State Government.  From 1 January 2014 a new “E” Class levy will apply to properties not included in a former UFL area.

    Unlike Council rates where land parcels may be amalgamated for rating purposes, the EMFRL applies to each parcel of land or lot.  However, adjoining lots that are under one ownership and are used as bona-fide primary producing land (under Chapter 2, Part 2 [s 48] of the Land Valuation Act 2010) will be treated as a single levy.

    The new “E” Class levy does not change the funding for Rural Fire Services.  Council will continue to collect Rural Fire Brigade Special Charges for Alva Beach, Clare, Mount Kelly and Scott.

    Category

    Levy Group

    “B” Class

    Ayr

    Brandon

    1/7/13 to 30/6/14

    “D” Class

    Home Hill

    Giru

    1/7/13 to 30/6/14

    “E” Class

    All Other

    Rural Areas

    1/1/14 to 30/6/14

    Vacant or Farming/Grazing land

    01

     $37.10

    $22.10

    $11.40

    Dwelling or Farming/Grazing land with buildings/dwelling

    02

    $141.30

    $87.50

    $45.10

    A full list of levy amounts applying to commercial and other properties is contained in the Fire and Rescue Service Regulation 2011.

    Applicable Pensioners whose property is their principal place of residence and qualify under the State Government Pensioner Subsidy Scheme are eligible for 20% discount on the EMFRL.

    For more information visit:

    www.fire.qld.gov.au/about/EmergencyManagementFireandRescue-Levy.asp

     

  • Undetected Water Leaks

    If you experience a significant increase in water consumption and a higher than normal water bill, you may have an undetected leak somewhere on your property.

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    Overview

    If you experience a significant increase in water consumption and a higher than normal water bill, you may have an undetected water leak somewhere on your property.

    Details

    To determine if you have an undetected water leak there are a number of checks you can perform:

    • turn off all water appliances (for example showers, sprinklers, taps, washing machines etc.) on your property and monitor your water meter.  If the meter continues to turn over you may have a significant leak somewhere on your property.
    • inspect your property to see if there are any puddles or wet patches that are not drying up.  This may be an indication that there is a leak within the area.

    If you discover you have an undetected water leak that requires repairing, you may be eligible for a rebate from Council for part of the water consumption charge.  For a rebate to be considered, you must first have the leak repaired by a licensed plumber and submit the following paperwork to Council:

    • a letter to the Chief Executive Officer advising of the water leak
    • a report from your plumber detailing the undetected water leak
    • a copy of the plumber’s tax invoice for repairing of the water leak
    • a completed Burdekin Shire Council ’Undetected Water Leak Rebate Application’ form

    In the case where the Chief Executive Officer is satisfied (on reasonable grounds) that there was a previously undetected water leak within the property boundaries, the Chief Executive Officer in accordance with delegated powers from the Council, will determine the basis for charging water consumption charges. 

    His determination (entirely in his discretion) shall be made upon the basis of either of the following:

    • annual water consumption over the previous three (3) year period, or
    • where there is not a history of water consumption charges prior to the detection of the water leak and where the Chief Executive Officer is satisfied as to the bona fides of the claim,

    the Chief Executive Officer shall reduce the water consumption charges up to an amount of 50% of the amount otherwise payable.  Please note that only one (1) rebate is available every three (3) years per property, unless a property transfer has occurred.

    For more information on undetected water leaks or the required rebate application form, please refer to the following:

    Who to Contact

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • Waste Collection Charges

    The kerbside waste service is either a Three-Bin Service or a Two-Bin Service. A number of additional waste services are available for an additional fee.

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    Overview

    The kerbside waste service for the Burdekin Shire is either a Three-Bin Service or a Two-Bin Service.  The map defining the service areas is held in Council’s Environment and Health Section.

    The Two-Bin Service consists of:-

    A 140 litre kerbside refuse service, or alternatively a 240 litre service (bin with red lid)* collected weekly.

    A 240 litre kerbside recycling service (bin with yellow lid) collected fortnightly.

    The Three-Bin Service includes the following in addition to the above service:-

    A 240 litre kerbside green waste service (bin with light green lid) collected on alternate fortnights.

    * Residents may request to change to the 240 litre general waste bin.  The larger bin will incur a higher charge.

    Details

    Council will charge all residents within the defined service area for waste services.

    Council will provide waste services to occupied land only.

    The owner or occupier of any residential premises, land or structure within the defined service area that is capable of producing waste will be levied a waste service charge.  The type of waste service charge will depend on whether the premise is located within a Three-Bin Service a Two-Bin Service area.

    Fees

    Waste Collection Fees are determined annually at the Budget Meeting of the Burdekin Shire Council.  To determine current fees applicable to the following waste services available, please refer to Council’s Rates and Charges 2012-2013 attached in Additional Information:-

    140L Rural Residential 2 Bin Service
     240L Rural Residential 2 Bin Service  
    140L Residential 3 Bin Service
    240L Residential 3 Bin service
    240L Commercial 2 Bin Service
    240L Commercial 3 Bin Service
    140L Multiple Residential 2 Bin Service
    240L Multiple Residential 2 Bin Service 
    Multiple Residential Green Waste Service as determined by Council authorised officer and in proportion to residences serviced
    Additional 140L Residential Refuse Bin
    Additional 240L Residential Refuse Bin
    Additional 240L Commercial Refuse Bin
    Additional Residential Recycle Bin
    Additional Commercial Recycle Bin Additional Green Waste Bin
     

    Who to contact

    For more information on waste collection charges…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
  • Water Consumption Charges

    In the Burdekin Shire water users are charged a two part water tarrif that includes a fixed access charge and consumption charge.

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    Overview

    Users are charged a two part water tarrif that includes a fixed access charge and consumption charge.

    Details

    Water meters are read twice per year in November/December (half year reading) and May/June (end of year reading).  End of year Water Consumption charges are levied and included with the annual rate notice followed by the half year levy in January/February.

    Fees

    Access Charge

    For the financial year 2013/2014 the access charge is $387.00.

    Consumption Charges

    For water consumed in the 2012/2013 financial year:
    (May/June 2012 reading to May/June 2013 reading)

    0-1,000,000 litres - 16 cents per 1,000 litres (1 kl)
    Over 1,000,000 litres - 80 cents per 1,000 litres (1 kl)

    For water consumed in the 2013/2014 financial year:
    (May/June 2013 reading to May/June 2014 reading)

    0-1,000,000 litres - 15 cents per 1,000 litres (1 kl)
    Over 1,000,000 litres - 75 cents per 1,000 litres (1 kl)

    Who to contact

    If you have any further queries in relation to water consumption charges:-

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location 145 Young Street,
    Ayr QLD 4807
    Postal Address PO Box 974
    Ayr QLD 4807
    Opening hours 8am – 5pm, Monday to Friday (except Public Holidays)
    Phone (07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax (07) 4783 9999
    SMS 0437 886 008
    Email
    Online Use the Online Contact Form
    Building Certification and Plumbing Officers
    Early Opening Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

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