This page addresses frequently asked questions and general enquiries in relation to the Burdekin Shire Council rating procedures.


Frequently Asked Questions

Can I get a copy of my Rates notice?

Yes. A copy can be obtained from Council’s Customer Service Centre by phone, email or over the counter.

How do I change my name so it shows correctly on my rate notice? (e.g. maiden name to married name)

Council cannot change a name record as our records need to reflect what is recorded at the Titles Office, Department of Natural Resources and Mines.

It is suggested you see a Solicitor, or obtain the appropriate forms from the Magistrates Court if you wish to carry out your own conveyancing.  Council will be notified by the Department of Natural Resources and Mines accordingly and will update its records to reflect this change.

Why do you have to pay rates?

Local governments provide essential services to their community such as water and waste infrastructure, waste disposal, roads, parks and gardens.

They also administer various laws and regulations to help maintain and improve services and facilities for the community.

These services include community, sporting and recreation, environmental planning, public health, environmental protection and waste collection, treatment and disposal. The rates you pay allow council to fund these services.  For details about the services Burdekin Shire Council provides, please go to our website – www.burdekin.qld.gov.au.

How often are properties in the Burdekin Shire rated?

Properties in the Burdekin are rated yearly and charges are based on property value and the services provided, i.e. garbage, sewerage, water etc.  The rating year is calculated from July 1 to June 30 the following year.

What month are rate notices sent out?

Council usually adopts its rates and charges by June 30 at the Annual Budget Meeting. Once adopted, rate notices will follow soon afterwards with the due date for payment being 30 days after issue.

How does Council decide how much you have to pay in rates and charges?

Council is required to determine the combination of rates and charges needed to fund the services we provide to the community.  The Revenue Statement determines which rates and charges you will pay and how they are calculated.  A copy of this document can be found on our website.

Is there any way of knowing what your rates and charges will be before receiving your rate notice?

Once Council adopts its yearly Budget, details of rates and charges are made available on Council’s website for the public to view.

How does Council decide which category your property is in?

Council supports twelve (12) differential general rate categories and has identified the category in which each parcel of rateable land in the area is included based on its characteristics and land use.  These categories are explained in Council’s Rates at a Glance.

What can you do if you don’t agree with the categorisation of your property?

Ratepayers may object to the rating category stated in a rate notice for land if the owner considers the land should belong to a different rating category.

Owners may object by submitting an Objection Notice within 30 days of the date of issue of the rate notice, stating the rating category the owner claims the land should belong to and also the facts and circumstances on which the owners make that claim.  Objection Notice forms are available by contacting Council’s Rates Section (07) 4783 9838. Council’s CEO will consider the objection and provide the owner with the decision and reasons for the decision within 60 days.

If the objection is allowed, rates will be adjusted from the start of the period of the rate notice.  If the objection is not allowed owners may appeal the decision in the Land Court. The making of an objection, or the starting of an appeal, does not stop the levying and recovery of rates.

Who determines land valuations for rating purposes?

The Valuer-General Department of Natural Resources and Mines provides statutory land valuations for all rateable properties in Queensland in accordance with the Land Valuation Act 2010.

Valuations are issued annually across the state, except in unusual circumstances or where the Valuer-General, after consultation with local government and industry groups, determines there has been insufficient market movement in a local government area to warrant an annual valuation.

Annual land values are assessed as at October 1, with notices issued before March 31 of the following year.  The new valuations take effect for local government rating or state land tax purposes (where applicable) on June 30 in the year the notice is issued.

For more information on Statutory land valuations issued by the Department of Natural Resources and Mines go to http://www.qld.gov.au/environment/land/title/valuation/.

What if you don’t agree with the land valuation of your property?

If you don’t agree with your land valuation, and can provide information to demonstrate that it is incorrect, you may lodge an objection.

An objection must be lodged within 60 days of the date of issue of the valuation notice issued by Department of Natural Resources and Mines.  For more information on the objection process go to http://www.qld.gov.au/environment/land/title/valuation/lodge-objections/.

Who to Contact

If you have any further queries in relation to rating matters…

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Location145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

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