Rates Notices are due and payable within 30 days of the date of issue. Rates for 2017/2018 financial year will issue on Friday 4th August, 2017 and are due for payment by Monday 4th September, 2017. Overdue rates will incur interest charges at 11%. Cheques must be made payable to Burdekin Shire Council and crossed “Not Negotiable”. Change cannot be given on cheques. Property owners will be liable for any dishonour fees.
The following options are available to make rates payments:-
BPay is an easy, convenient method of payment through phone and internet banking.
Contact your participating financial institution to make payment from your cheque or savings account.
Be sure to use Biller Code No. 8615 and the Customer Reference No. shown on each notice.
Do not combine payments for multiple rate notices.
View more information about paying with BPAY.
You can also view a video about making a BPAY payment.
Visit BPOINT and follow the instructions to pay with MasterCard or Visa.
Call BPOINT on 1300 276 468 any time to pay with Mastercard or Visa. Please quote your Customer Reference No. located on each rates notice and your relevant card details.
In person: Payments over the counter at any Post Office.
By phone: Payments over the telephone by phoning 13 18 16.
Internet: Payments made via the website www.postbillpay.com.au.
Mail your cheque together with each tear off slip at the bottom of your rates notices and retain the top portion for your records.
Chief Executive Officer
Burdekin Shire Council
PO Box 974
AYR QLD 4807
In Person at Council Chambers, 145 Young Street, Ayr
Present your rate notice intact to Council Office between 8:00 am and 5:00 pm daily, Monday to Friday.
Payments can be made by cash, cheque or debit/credit card.
What to do if you are unable to pay by the due date
Council will allow ratepayers who are unable to pay their rates in full by the due date to pay them off throughout the financial year.
The easiest way to do this is to set up a recurring weekly, fortnightly or monthly deduction authority through BPay.
You will be charged 11% interest on any overdue daily balance, but making frequent part payments will minimize interest charges.
You should contact Council by email at email@example.com or by phone on 07 4783 9800 to advise your circumstances so that a suitable payment arrangement can be negotiated.
Payments in advance
If you have paid your 2017/18 rates and would like to start budgeting now to pay next years rates, why not make periodic payments in advance. This can easily be set up through BPay using the Customer Reference No. shown on your notice. Any payments in advance will show as a credit balance on your next rates notice.
Who to contact
For more information on paying your rates…
Please contact the Customer Service Centre using the Online Contact Form.
You can also contact the Customer Service Centre using one of the following methods.
Customer Service Centre
|Location||145 Young Street,|
Ayr Qld 4807
|Postal Address||PO Box 974|
Ayr Qld 4807
|Opening hours||8am – 5pm, Monday to Friday (except Public Holidays)|
|Phone||(07) 4783 9800 – Business hours|
(07) 4783 9800 – After hours (the same number)
|Fax||(07) 4783 9999|
|SMS||0437 886 008|
|Online||Use the Online Contact Form|
Building Certification and Plumbing Officers
|Early Opening||Please phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.|
|For all media enquiries please email|
Compliments and Complaints
|The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the|
> Complaints, compliments and suggestions page.
We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:
- you consented to the disclosure
- you would have a reasonable expectation that your personal information would be disclosed
- it is required or authorised by law
- it will prevent or lessen a serious threat to somebody’s life or health; and
- the disclosure is reasonably necessary for a law enforcement activity.
Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.