Overview

Rates Notices are due and payable within 30 days of the date of issue.  Rates for 2016/2017 financial year were due for payment by Monday 5th September, 2016.  Overdue rates will incur interest charges at 11%.  Cheques must be made payable to Burdekin Shire Council and crossed “Not Negotiable”.  Change cannot be given on cheques.  Property owners will be liable for any dishonour fees.

Details

The following options are available to make rates payments:-

BPay

BPAY logo

BPay is an easy, convenient method of payment through phone and internet banking.

Contact your participating financial institution to make payment from your cheque or savings account.

Be sure to use Biller Code No. 8615 and the Customer Reference No. shown on each notice.

Do not combine payments for multiple rate notices.

View more information about paying with BPAY.

You can also view a video about making a BPAY payment.

 

 

 

Internet

BPOINT logo

Visit BPOINT and follow the instructions to pay with MasterCard or Visa.

There is no longer a surcharge fee.

 

 

 

Telephone

PHONE logo

Call BPOINT on 1300 276 468 any time to pay with Mastercard or Visa.  Please quote your Customer Reference No. located on each rates notice and your relevant card details.

There is no longer a surcharge fee.

 

 

 

 

 

Queensland Country Credit Union Ltd

Queensland Country Credit Union Logologo

Payment may be made by cash or cheque at any branch of the Queensland Country Credit Union by using the slip at the bottom of your rates notice.  An individual slip is required for each rates property.

You do not need to hold an account with Queensland Country Credit Union to make this payment.

The Queensland Country Credit Union is required to stamp your notice as your form of receipt.

 

 

 

Australia Post

POSTBILLPAY logo

In person: Payments over the counter at any Post Office.

By phone: Payments over the telephone by phoning 13 18 16.

Internet: Payments made via the website www.postbillpay.com.au.

There is no longer a surcharge fee.

 

 

By Mail

MAIL logo

Mail your cheque together with each tear off slip at the bottom of your rates notices and retain the top portion for your records.

Mail to:

Chief Executive Officer
Burdekin Shire Council
PO Box 974
AYR  QLD  4807

 

 

In Person at Council Chambers, 145 Young Street, Ayr

INPERSON logo

Present your rate notice intact to Council Office between 8:00 am and 5:00 pm daily, Monday to Friday.

Payments can be made by cash, cheque or debit/credit card.

There is no longer a surcharge fee.

 

 

What to do if you are unable to pay by the due date

Council will allow ratepayers who are unable to pay their rates in full by the due date to pay them off throughout the financial year.

The easiest way to do this is to set up a recurring weekly, fortnightly or monthly deduction authority through BPay.

You will be charged 11% interest on any overdue daily balance, but making frequent part payments will minimize interest charges.

Providing you do not have any overdue rates from a previous year and will have your 2016/17 rates paid in full by 30th June, 2017 you do not need to advise Council of this arrangement.

Experiencing difficulty to pay this notice

You should contact Council asap by email at burdekinsc@burdekin.qld.gov.au or by phone on 07 4783 9800 to advise your circumstances so that a suitable payment arrangement can be negotiated.

Payments in advance

If you have paid your 2016/17 rates and would like to start budgeting now to pay next years rates, why not make periodic payments in advance.  This can easily be set up through BPay using the Customer Reference No. shown on your notice.  Any payments in advance will show as a credit balance on your next rates notice.

Who to contact

For more information on paying your rates…

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Location145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
Email
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

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