Noise Pollution

Environmental Nuisances

There are many things that can be called an environmental nuisance, the most common are:

  • Noise (excessive, repetitive, after hours)
  • Air (Dust, light, odour, smoke, spraydrift)
  • Asbestos (illegal dumping, incorrect dumping)

What do I need to know before directing my complaint?

To ensure your complaint is handled in a timely and efficient manner, it is important that Council is provided with the following accurate information:

  • The nature of the complaint, i.e. power tools starting before 6.30am;
  • The time the issue started and/or finished;
  • The street/site address and if known the name of the company/person involved;
  • How long the issue has been going on for; and
  • Any other information you feel may be beneficial in the handling of your complaint.

A complaint about nuisance from residential premises must be lodged with the Council before it can be investigated. Anonymous complaints may make it difficult for COuncil to resolve the issue.  During the investigation Council may require further information or assistance from the complainant and without contact information it may not be possible to resolve the matter. Please note that details of complaints remain confidential.

Noise Pollution

Noise is unwanted sound. Everyone reacts differently to noise. Noise can disturb neighbours, disrupt their sleep and interfere with their normal daily activities. What can be unbearable for one person may pass almost unnoticed by another. How annoyed we become depends on the loudness, time, place and frequency of the noise. Noise can even impact on people’s health, especially the very young and the elderly.

Should you have a problem with noise, always attempt to discuss the issue directly with the person responsible for the nuisance in order to try and achieve a solution. Give them an appropriate time frame to do something about it. If the situation hasn’t changed after that time, it may then be necessary to contact the appropriate authority.

Council only has jurisdiction to act on certain noise pollution issues, and shares the responsibility of noise control with other government bodies. Please refer to the information below which outlines authorities for various noise types.

The most common noise issues investigated by Council are:

  • Air conditioners

Operated on residential land and some commercial land – Contact Council for further clarification

Under the Environmental Protection Act 1994 noise from air conditioners is a breach if:

(a)   from 7am to 10pm on any day – the noise is more than 5dB(A) above background; or

(b)    from 10pm to 7am on any day – the noise is more than 3 dB(A) above background.

 

  • Building work

Residential & commercial – Contact Council for further clarification

Under the Environmental Protection Act 1994 noise from building work is allowed on a business day or Saturday between 6.30am and 6.30pm.
No audible noise is to occur on Sundays and Public Holidays.

 

  • Regulated devices (eg. power tools, mowers, leaf blowers and generators)

Operated on residential land and some commercial land – Contact Council for further clarification

Under the Environmental Protection Act 1994 noise from regulated devices is allowed on a business day or Saturday between 7.00am and 7.00pm.  On other days, eg Sundays and Public Holidays, between 8.00am and 7.00pm.

 

  • Pumps (including swimming pool and spa) 

Operated on residential land and some commercial land – Contact Council for further clarification

Under the Environmental Protection Act 1994 noise from pumps is a breach if:

(a)   before 7am or after 10pm on any day if the noise is audible;

(b)   from 7am to 7pm on any day if the noise is more than 5dB(A) above background; or

(c)    from 7pm to 10pm on any day if the noise is more than 3 dB(A) above background.

 

 

For further information on other noise problems:

  • Aircraft noise

Contact your local office of Air Services Australia

  • Amplified and people noise

Musical noise (eg. stereo, instrument) – Contact your local office of the Police Service

Parties, rowdy behaviour – Contact your local office of the Police Service

Burglar alarms (eg. house, car) – Contact your local office of the Police Service

Concerts and events – Contact Council for further clarification

Megaphones or public address systems – Contact Council for further clarification

  • Liquor licensed premises (eg. pub, club)

All – Contact your local office of the Liquor Licensing Division

  • Power boats

On water – Contact Council for further clarification

On land – Contact Council for further clarification

  • Vehicle noise

On private land (eg. trail bikes) – Contact your local office of the Police Service

On Council land (eg. trail bikes) – Contact Council for further clarification

On race tracks – Contact Council for further clarification

Noisy vehicle – Contact your local office of Queensland Transport

“Hoons” – Contact your local office of the Police Service

Traffic noise on major arterial roads – Contact your local office of the Department of Main Roads

Traffic noise on minor roads – Contact Council for further clarification

After hours deliveries, refrigerated vehicles – Contact Council for further clarification

 

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