Water Supply

Home Hill Treatment Plant

The Water and Wastewater Operational Section of Council is responsible for the installation and repair of water meters, water services, water mains and fire hydrants in the Shire. If you require a new water meter to be installed, or if you are unsure if your water meter is working correctly, please contact Council’s Customer Service Centre on (07) 4783 9800.

Council offers an after hours emergency service for water and wastewater problems. If you have any problems after hours please call (07) 4783 9800 and follow the prompts.

  • Water Meter Icon

    Damaged or Broken Water Meters

    Council will recoup costs involved in repairing a damaged or broken water meter from the property owner. If it was not damaged by the owner it is the owners responsibility to recoup the fees from the third party.

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    Residents can report damaged or broken water meters by contacting Council on (07) 4783 9800 – 24 hours a day, seven days a week.

    Council provides an after hours emergency service to reinstate water supply to households or businesses that have damaged or broken water meters as quickly as possible to minimise inconvenience.

    If the damage was found to be caused by the resident, Council will charge any costs incurred in repairing a damaged or broken water meter to the property owner. If the meter was not damaged by the owner it is the owners responsibility to recoup the fees from the third party(see below).

    “Council has the right to recover all costs from the property owner for damage by the property owner or third party to any Council infrastructure such as water services and meters. ”

    More information can be found under Customer Service Standards for Water And Waste Water by clicking on the following links:

  • Discoloured Water

    Residents can report incidences of discoloured water in the Burdekin Shire water reticulation systems by contacting Council on (07) 4783 9800 twenty four (24) hours a day seven days a week.

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    Residents can report incidences of discoloured water in the Burdekin Shire water reticulation systems by contacting Council on (07) 4783 9800 – 24 hours a day, seven days a week.

    Council provides a Customer Service System that enables residents to report water or wastewater system faults, and arrange to have these fixed promptly.

    System faults include incidences of discoloured water, loss of water supply, water main breaks and leaking or damaged water meters.

    Council offers an after hours emergency service for water and wastewater problems. If you have any problems after hours please call (07) 4783 9800 and follow the prompts.

    This Council service does not include repairing faults associated with water and waste water plumbing within your property.

  • Fire Hydrant – Hire of Metered Standpipe and purchase of water

    If you wish to access water to fill a swimming pool from a nearby fire hydrant, contact Council's Customer Service Centre on (07) 4783 9800 to arrange the hire of a metered standpipe and pay for the amount of water required.

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    If you wish to fill a swimming pool with water from a nearby fire hydrant you must contact Council’s Customer Service Centre on (07) 4783 9800 to arrange the hire of a metered standpipe and pay for the amount of water required. Council will issue a metered standpipe which is fitted with a special Backflow Prevention Device (Pool owners cannot use their own standpipe) to connect to the fire hydrant.

    Make sure you know exactly how many litres of water you require. The hire of the standpipe and cost of water needs to be paid up front and Council does not issue a refund if you overestimate the quantity of water required.

    Fees are as follows (2013/14):

    Supply of Metered Hydrant Stand Pipe

    The following fees are for filling swimming pools and other approved uses:

    a) During normal working hours (7.00am to 4.00pm) – $108.20
    b) Weekdays outside normal working hours – $209.15
    c) During weekend (by on-call officer) – $209.15

    Plus: Purchase Bulk Water:

    • For each 1,000 litres (or part thereof) is $2.10 per 1,000 litres.

    Additional daily charge for metered standpipe used for periods exceeding one day – $14.60

    Note: You may fill the pool simply with a hose from the property’s water meter but it is much quicker going through a metered fire hydrant. Another alternative is to hire a contractor to transport water from the Ayr Water Tower and fill the pool directly (fees still apply for purchase of water).

  • Water Meter Icon

    How to Read Your Water Meter

    The display panel on your meter has both black and red figures. The black on white figures represent kilolitres or thousands of litres. For our readings of your consumption we only read the black on white figures.

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    There are a number of different brands of water meter in use throughout the Burdekin Shire, however, you are able to read them all in the same way. The display panel on your water meter has both black and white figures. The black on white figures represent your consumption in kilolitres. When reading your consumption for billing purposes, Council only reads the black figures:-

    Example water meter reading

    The white on red figures measure parts of kilolitres. They are useful to assess the amount of water used over a short period of time, for example, if you are checking for water leaks or when testing the meter.

    The white on red digits show your consumption in litres or thousandths of kilolitres, e.g. in this case 3746.285kl or 3,746,285 litres.

    Note: All metric water meters show kilolitres in black on white and parts of kilolitres in white on red.

    If you water meter is of a type that you cannot understand please contact us for assistance. Council water meters are read twice per year for water billing purposes.

    Overnight Leakage Test

    If you read your water meter last thing at night and then first thing in the morning you can calculate how much water is being lost through leakage. Remember not to use any water during the night.

    Example of two different readings

    Subtract the previous nights reading from the morning reading.

    3746.310 – 3746.215 = 0.095kl or 95 litres.

    This gives the volume of water ‘lost’ overnight.

    If you lose more than one (1) litre per hour, you should check for dripping taps, faulty toilet cisterns or other forms of leakage. Any more than 10 litres lost per hour is very significant and should definitely be investigated.  Remember you are charged for every drop of water used.

    Businesses can do the same thing over the weekend if no one is using the premises.

    What to do with leaks

    If the leak is within your property boundary it is your responsibility and you should contact a licensed plumber.  If however, the leak is at your meter, in a footpath or roadway, it is the Council’s responsibility to repair. 

    Residents can report Water Leaks by contacting Council on (07) 4783 9800 – 24 hours a day, seven days a week.

    Please help our meter readers

    Most of our customers are very considerate and we would like to thank them for their co-operation. However, it is each property owner’s responsibility to ensure that the water meter is kept visible and accessible at all times. Please keep the following points in mind:

    Keep the Water Meter Clear

    • Cut back shrubs and grass around the water meter
    • Don’t bury the water meter
    • Don’t cement around the water meter

    Fences and Gates

    • Meters are usually installed inside the property and reasonable access is required by water meter reading staff.

    We like dogs

    • but occasionally they decide they want to have a taste of our employees. Please ensure that aggressive dogs are kept under control.
  • Installation of bores

    If you would like to install a bore on your property please contact Department of Energy and Water Supply (DEWS) on 13 74 68 (business hours).

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    If you would like to install a bore on your property contact 13 74 68 (business hours)or click on the following link Department of Energy and Water Supply (DEWS).

  • New Water Service or Changes to Existing Water Services

    For a New Water Service, Relocation of Water Service, Disconnection of Water Service, Reconnection of Water Service, Upgrade Water Service - please complete the relevant application form and return along with any payment due.

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    The Water and Wastewater Operational Section of Council is responsible for the installation, relocation, disconnection, reconnection or upgrade water services in the Shire.

    If you require a water meter/service to be installed, relocated, disconnected, reconnected or upgraded, please contact Council’s Customer Service Centre on (07) 4783 9800.

    Please complete and return the relevant application form together with any payment due to Council’s Customer Service Centre during normal office hours of 8.30am to 4.30pm, Monday to Friday.

    Who to Contact

    If you require any more information about the above services …

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
     
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
     
    Media Enquiries
    For all media enquiries please email
     
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Water – Billing

    Burdekin Shire Council charges users a two part water tariff that includes a fixed access charge and a consumption charge.

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    Burdekin Shire Council charges users a two part water tariff that includes a fixed access charge and a consumption charge. Water meters are read twice per year in May/June and October/November.  Water charge notices are sent out in August/September along with the annual rates notice and also in December or January of the following year.

    Council resolved that the following pricing structure be adopted for water supply for 2014/15:

    Access Charge -$406 for zero allocation
    Consumption Charges -16 cents per kilolitre for usage from 0 to 1,000 kls
    80 cents per kilolitre for usage over 1,000 kls

     

  • Water – Conservation

    Conserving Water - Water is a precious and limited resource. By practicing the following water conservation tips you could save money for Council and yourself.

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    Why should you conserve water?

    Like many things around us, we seldom appreciate what is plentiful and easy to obtain. What could be more plentiful in the Burdekin than water?

    Water we use in our homes does not just magically appear. Considerable public money has been invested in providing the pumps and water mains to service properties and continued high usage and increase in demand will accelerate the need to upgrade the system or establish alternative raw water supplies.

    When you consider that only about 1% of the total water used by each property is for direct human consumption it is essential water conservation awarness programmes be established for water that is used in bathrooms, showers, washing and in particular your garden.

    The allocation of water to properties in the Burdekin Shire (your annual entitlement) is generous compared to many other Councils across Queensland but property owners still need to monitor water consumption so that they do not exceed their entitlements.

    You pay for every drop of water used, whether it is used wisely or wasted, so water conservation is something we should all practice.

    Where does your water go?

    To assist you in understanding where your water goes, the following estimates give a guide to typical water use patterns for various activities around the home:

    Showerup to 250 litres for an average 8 minute shower
    Bath120 litres
    Toilet13 litres full flush
    Dishwashingby hand 18 litres per wash
    machine up to 90 litres per wash
    Clothes Washinglarge automatic up to 250 litres per wash
    Car Washing100 to 300 litres
    Garden Sprinklervaries – however 1000 litres per hour not unusual
    Dripping Tap30 to 500 litres per day
    Leaking Pipe300 litres per day

    Basic components to a Water Conservation Program

    Step One – Economise

    Look at your water use habits developed over a lifetime. Two-thirds of water usage on typical Burdekin properties is on lawns and gardens. Also a lot of water goes down the drain because we have always thought of water being plentiful and cheap. Typically about 75% of water usage inside your house occurs in the bathroom and laundry, very little is used for human consumption.

    Be aware of the amount of water used and look for ways to use less whenever you can. Measure usage through your sprinklers, know what every hour of watering uses. Be selective when next buying a washing machine or dishwasher, give preference to those which use less water.

    Step Two – Repair Leaks

    Check that you do not have leaking taps or pipes. Turn off all taps and check whether the flow indicator on the meter is moving or the red numbers are turning. These can only move if water is flowing eg. through a dripping tap. Replace faulty tap washers and pipes where necessary. A leaking tap or pipe could result in your usage exceeding the annual entitlement and excess water charges being applied.

    A leak of just one drop per second wastes in excess of 10,000 litres of water a year. Leaks are among the greatest enemies of a water conservation programme and cannot be taken lightly.

    Step Three – Install Water Saving Devices

    There are many devices you can buy and have installed by your plumber to reduce your water use. These include faucet aerators, flow regulators for shower heads, and dual flush toilet systems (if not already installed).

    The use of tap timers or automatic watering systems can have a significant impact on the efficient use of water to the lawn and garden areas.

    Conserving Water

    Water is a precious and limited resource. By practicing the following water conservation tips you could save money for Council and yourself.

    • Garden – mulching (compost, chip bark, etc.) is an effective technique for conserving water.
    • You may only need to water your lawn twice per week (over watering of plants and lawn can be just as damaging to growth as under watering).
    • Review your watering programme to demand only, with watering carried out when plants or lawn show signs of needing it.
    • It is best not to water in windy conditions or in the heat of the day.
    • Monitor your usage at the meter on a regular basis.

    Meter Type

    All properties are provided with a Water Meter. Council reads all meters in both May/June and October/November.

    Meter Reading

    The register on the meter has eight numbers. Five (5) of the numbers are black and three (3) are red.

    The black numbers measure your water consumption in kilolitres.  Only the black numbers are used by Council for measuring water consumption. The red numbers read down to tenths of a litre. The red number on the last wheel in the illustration indicates 1/2 of a litre. The red markings are only used by Council for testing purposes.

    The meters automatically reset to zero when they reach 10,000 kilolitres.

    Backflow Prevention

    Installation of underground lawn sprinkler systems connected to the Shire’s reticulated water supply must have backflow prevention devices installed. Any person who has already or proposes to install a watering system should contact the Council Plumbing Section to discuss the procedures for installation of backflow prevention equipment.

    This is necessary to ensure public health standards are met and the potential for contamination of the town water supply are minimised.

    Maintenance of your meter

    1. Council is responsible for maintaining the water service from the water main up to and including the water meter for normal wear and tear. The property owner/occupier is responsible for the cost of repairs, carried out by Council, of any damage other than normal wear and tear, caused to the water meter and associated pipe work. Any fault in the water service including the meter should be reported to Council’s Customer Service Centre on (07) 4783 9800 – 24 hours a day, 7 days a week.
    2. The occupier/owner of any premises is responsible for maintaining the water supply pipes within the property. Any maintenance required is to be carried out by a Licensed Plumber at the owner’s cost.
    3. If your water meter is not working or is found to be reading inaccurately, Council is empowered under its by-laws to estimate consumption and charge accordingly. A faulty meter may over read and cost you more in charges, therefore it is in your interest to regularly check that your water meter is working. Any fault in the water service including the meter should be reported to Council’s Customer Service Centre on (07) 4783 9800 – 24 hours a day, 7 days a week.
    4. When a water meter is replaced, monitor your water consumption carefully as your old meter may have been significantly under reading your water consumption due to its age. New water meters measure the volume more accurately and you will need to review your water usage habits.

    Remember: It is an offence to interfere with your meter or service or to otherwise take water illegally.

  • Water – Shared Rights and Responsibilities

    Burdekin Shire Council and its customers have rights and responsibilities associated with the provision and use of water and wastewater services. These include: Council has the right to interrupt, postpone or limit the supply of services in situations when: infrastructure is damaged or requires inspection, maintenance, repair or replacement; in the event of drought or [...]

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    Burdekin Shire Council and its customers have rights and responsibilities associated with the provision and use of water and wastewater services. These include:

    • Council has the right to interrupt, postpone or limit the supply of services in situations when:
      • infrastructure is damaged or requires inspection, maintenance, repair or replacement;
      • in the event of drought or as part of a demand management strategy;
      • in the event of fire, flood, cyclone, power shortage or other emergencies.
    • Council has the authority to ask customers to correct faults in their plumbing, remove trees, structures and vegetation that impede access to and operation of essential infrastructure and contribute to the cost of works undertaken by Council.
    • We always try to make contact with property owners before entering private property however Council employees and representatives have the right to enter private property to read water meters, inspect and carry out maintenance/repairs to Council infrastructure, in emergency situations or to carry out investigations if a breach of legislation is suspected.
    • Council employees and representatives are required to carry and show customers a current indentification tag. Access to residential properties can only occur between 7.30am and 6.00pm except in an emergency, or if a breach of legislation is suspected.
    • Customers must inform Council employees of any hazards that may be encountered when entering their property such as dogs, construction work etc.
    • Council is responsible for maintaining the water service from the water main up to and including the water meter for normal wear and tear. The property owner/occupier is responsible for the cost of repairs, carried out by Council, of any damage other than normal wear and tear, caused to the water meter and associated pipe work. Any fault in the water service including the meter should be reported to Council’s Customer Service Centre on (07) 4783 9800 – 24 hours a day, 7 days a week.
    • The occupier/owner of any premises is responsible for maintaining water supply pipes within the property. Any maintenance required is to be carried out by a Licensed Plumber at the owner’s cost.
    • Wastewater and trade waste customers are responsible for maintaining all plumbing and fixtures to the point where they connect with Council’s infrastructure.
    • Most of our customers are very considerate and we would like to thank them for their co-operation. Please remember, it is each property owner’s responsibility to ensure that the water meter is kept visible and accessible at all times. Please keep the following points in mind: Keep the Meter Clear
      • Cut back shrubs and grass around the meter
      • Don’t bury the meter
      • Don’t cement around the meter

      This will allow our employees to respond quickly and efficiently to problems you may be encountering with your water supply.

      Fences and Gates

      • Meters are usually installed inside the property and reasonable access is required by meter reading staff.

      We like dogs

      • but occasionally they decide they want to have a taste of our employees. Please ensure that aggressive dogs are kept under control.
  • Water and Waste Water – Customer Service Standards

    Burdekin Shire Council is committed to providing our customers with continuous, high quality water and wastewater (sewerage) services. Council provides a Customer Service System that enables it to register water or wastewater system faults, and arrange to have these fixed.

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    Burdekin Shire Council is committed to providing our customers with continuous, high quality water and wastewater (sewerage) services.

    Burdekin Shire Council has developed customer service standards in the key performance areas of:

    • Continuity of supply
    • Quality of water
    • Adequacy of water supply
    • Effective transport of waste/effluent

    We plan to assess compliance to these standards annually and produce a written report on our performance.

    Responding to Water and Wastewater Service Requests

    Council provides a Customer Service System that enables it to register water or wastewater system faults, and arrange to have these fixed.

    System faults include damaged water and wastewater mains, blocked wastewater mains and faulty water meters including the isolating stopcock.

    This service does not include faults associated with water and wastewater plumbing within your property.

    The after hours service relies on phone calls initially being placed to (07) 4783 9800 which are then relayed to the after hours service provider by following the keypad instructions in the recorded message.

  • Water Leaks

    Water Leaks can be reported by contacting Customer Service on (07) 4783 9800 - 24 hours a day, 7 days a week.

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    Overview

    Residents can report water leaks by contacting Council on (07) 4783 9800 – 24 hours a day, seven days a week.

    This service does not include faults associated with water and wastewater plumbing within your property.

    If you have noticed a water leak at your meter, in a footpath or roadway…

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
     
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
     
    Media Enquiries
    For all media enquiries please email
     
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Water Quality Improvement Strategy

    Council recognises that incidences of discoloured water in South Ayr, Brandon and Rossiters Hill are unacceptable so, in addition to the reactive process of flushing mains where discoloured water occurs, Council has instigated a number of actions to improve water quality.

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    Council continues to develop and implement strategies to improve water quality in the South Ayr, Brandon and Rossiters Hill areas.

    As a drinking water provider, Council tests the water regularly for the presence of bacteria, heavy metals, chemicals and concentrations of these must fall within the limits set out in the Australian Drinking Water Guidelines which are developed by the National Health and Medical Research Council. Samples are sent to independent laboratories for verification that the guidelines are being met.

    The source water extracted from the borefield at South Ayr is perfectly clear when it reaches the surface and only becomes discoloured when dissolved iron and manganese present in the water oxidises when coming into contact with oxygen.  Discolouration is increased when the water is treated with chlorine to remove any harmful bacteria prior to consumption.

    Council recognises that incidences of discoloured water are unacceptable so, in addition to the reactive process of flushing mains where discoloured water occurs, Council has instigated a number of actions to improve water quality, including:

    • the introduction of four new bores in the Rossiters Hill area into the network with expected commissioning by early 2015, 
    • ongoing air scouring of distribution mains prioritising South Ayr, Rossiters Hill and Brandon areas,
    • planned installation of scour injection points on the 500mm trunk main between South Ayr Water Treatment Plant and Blacks Bridge to allow regular scouring,
    • completed installation of a scour injection point on the 375mm trunk main in Railway Street between Burke Street and Macmillan Street to allow regular scouring,
    • completed air scouring of the 300mm trunk main in Burke Street from Railway Street to Edwards Street,
    • bi-annual scouring of the 300mm trunk main between Ayr and Brandon and the 250mm trunk main from South Ayr to Rossiters Hill during school holidays at Easter and September,
    • completed the installation of a baffle system at the South Ayr Treatment Plant reservoir to increase precipitatation of iron and manganese from the bore water prior to entering distribution network,
    • planned installation of variable speed drive pump motors at South Ayr Treatment Plant to achieve uniform pressures and positive flows throughout the system.
  • Water Quality Sampling

    Council performs quarterly water testing at various sites in Ayr, Home Hill, Brandon, Giru and Mt. Kelly, with samples analyzed by Queensland Forensic & Scientific Services in Brisbane.

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    As a Registered Water Service Provider under the Water Supply (Safety and Reliability) Act 2008, the Burdekin Shire Council performs water quality testing at various sites in Ayr, Alva Beach, Brandon, Home Hill, Giru and Mt Kelly. 

    Daily water quality sampling is performed at various sites within the Shire to ensure chlorine residuals are maintained in the potable water supply, preventing bacterialogical infection to consumers.

    Weekly water quality sampling is performed at various sites within the Shire.  Samples are sent to the Douglas Water Treatment Plant laboratory in Townsville for E-coli and Coliform analysis to ensure that health parameters specified in the Australian Drinking Water Guidelines are met. 

    Quarterly water quality sampling is performed at various sites within the Shire.  Samples are sent to the Queensland Forensic & Scientific Services laboratory in Brisbane for Heavy Metal, Pesticide and Chemical anaylsis to ensure that health and aesthetic parameters specified in the Australian Drinking Water Guidelines are met. 

    Council is committed to ensuring that water supplied to Burdekin residents from the water reticulation scheme meets National Health & Medical Research Council (NHMRC) drinking water guidelines (External Link). This requirement is also legislation under the Water Act 2000.

    Fact Sheets

    There are a number of factsheets available from the NHMRC Australian Drinking Water Guidelines 2011 which should assist you in understanding the results of the water analysis results.

    Water Sampling Results

    The results from the water quality sampling tests conducted can be viewed to the right.

  • Water Quality Sampling for Shire Residents

    Council undertakes water sampling for residents who are not connected to town water and rely on rainwater or borewater for their household water supply.

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    Council undertakes a water sampling service for Shire residents who are not connected to town water and may rely on rainwater or borewater for their household water supply.

    Tests are carried out for residents who may be worried about the suitability of the water for human consumption.

    The cost of the water testing can be found in Council’s Fees and Charges

    Please note Council’s Officer will come on site to take the water sample as they have to sterilise the water tap and collect the sample in a sterile sample container.

    WE CANNOT ACCEPT WATER SAMPLES OVER THE COUNTER

    After the Officer takes the sample it is sent away for microbiological and chemical analysis testing and when the results are received a letter and information sheets will be forwarded to the customer. Microbiological tests take approximately 1 week to get results back but the chemical analysis results take approximately 1 month to come back.

    For further information …

    Please contact the Customer Service Centre using the Online Contact Form.

    You can also contact the Customer Service Centre using one of the following methods.

    Customer Service Centre
    Location145 Young Street,
    Ayr QLD 4807
    Postal AddressPO Box 974
    Ayr QLD 4807
    Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
    Phone(07) 4783 9800 – Business hours
    (07) 4783 9800 – After hours (the same number)
    Fax(07) 4783 9999
    SMS0437 886 008
    Email
    OnlineUse the Online Contact Form
     
    Building Certification and Plumbing Officers
    Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.
     
    Media Enquiries
    For all media enquiries please email
     
    Compliments and Complaints
    The Burdekin Shire Council is committed to an open and friendly relationship with members of our community.  Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
    > Complaints, compliments and suggestions page.

    Privacy Notice

    We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

    • you consented to the disclosure
    • you would have a reasonable expectation that your personal information would be disclosed
    • it is required or authorised by law
    • it will prevent or lessen a serious threat to somebody’s life or health; and
    • the disclosure is reasonably necessary for a law enforcement activity.

    Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

  • Ayr Water Tower

    Water Schemes

    The Council operates four potable water supply schemes for domestic purposes, including

    • Ayr/Brandon Water Supply Scheme
    • Home Hill Water Supply Scheme
    • Giru Water Supply Scheme; and
    • Mt Kelly Water Supply Scheme
    Water schemes for the villages of Clare, Millaroo and Dalbeg are operated by Sunwater.

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    The Council operates four potable water supply schemes for domestic purposes, including

    • Ayr/Brandon Water Supply Scheme
    • Home Hill Water Supply Scheme
    • Giru Water Supply Scheme; and
    • Mt Kelly Water Supply Scheme

    Water schemes for the villages of Clare, Millaroo and Dalbeg are operated by Sunwater.

    Ayr/Brandon Water Supply Scheme

    Three borefields supply the Ayr/Brandon scheme:

    • Nelson’s Lagoon
    • South Ayr; and
    • Council Chambers

    Typical Borehole Pump South Ayr
    Typical Borehole Pump – South Ayr

    Typical Borehole Pump - Nelsons Lagoon
    Typical Borehole Pump – Nelsons Lagoon

    LocationNo. BoresFlow RateDetails
    Nelson’s Lagoon6130l/secondwith 2 pumps operating
    South Ayr Borefield12260l/secondsafe combined capacity
    Council Chambers145l/secondBore 15 only

    The Nelsons Lagoon borefield supplies water to a 0.45 megalitre water tower in Canberra Street, Ayr. This tower then supplies the Ayr/Brandon water reticulation system. The water is chlorinated by injection into the delivery main to the tower.

    Ayr Water Tower
    Ayr Water Tower

    Brandon Low Level Water Storage
    Brandon Low Level Water Storage

    South Ayr Re-charge Pit
    South Ayr Re-charge Pit

    South Ayr Storage Basin and Aerator
    South Ayr Storage Basin and Aerator

    Emergency Generator - Nelsons Lagoon
    Emergency Generator – Nelsons Lagoon

    Home Hill Water Supply Scheme

    The Home Hill Borefield consists of 8 bores located on the western side of town. This supply is supplemented by 2 emergency bores with separate chlorinators located within the distribution area.

    The capacity of the borefield with 8 pumps operating is 290l/second.

    Water from the Home Hill Borefield is chlorinated and aerated before discharge into the Home Hill Water Tower.

    Home Hill Water Tower
    Home Hill Water Tower

    Giru Water Supply Scheme

    Water for the Giru water supply scheme is supplied by Citiwater (a commercialised business unit of Townsville City Council) from their Cungulla Treatment Plant. Council maintains a treated water pump station within the Cungulla Treatment Plant Site which provides water to ground level storages at the Giru depot site. Treated water is rechlorinated at the depot and pumped to an elevated storage before distribution to the Giru Reticulation. Council also maintains emergency bores, stand-by chlorination facilities and interconnection pipework.

    Giru Water Tower
    Giru Water Tower

    Mt Kelly Water Supply Scheme

    The Mt Kelly Water Supply Scheme serves the rural residential area of Mt. Kelly. Raw water is drawn from the Mt Kelly Borefield, chlorinated and pumped to a 60kl breaker tank before being re-pumped to the gravity aerators and 640kl storage reservoir on Mt Kelly.

    The Mt Kelly Borefield consists of three bores with bore 1 having the capacity of 40l/second and bores 2 and 3 which usually operate together to give a combined capacity of 40l/second.

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