New Water Service or Changes to Existing Water Services

The Water and Wastewater Operational Section of Council is responsible for the installation, relocation, disconnection, reconnection or upgrade water services in the Shire.

If you require a water meter/service to be installed, relocated, disconnected, reconnected or upgraded, please contact Council’s Customer Service Centre on (07) 4783 9800.

Please complete and return the relevant application form together with any payment due to Council’s Customer Service Centre during normal office hours of 8.30am to 4.30pm, Monday to Friday.

Who to Contact

If you require any more information about the above services …

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre
Location145 Young Street,
Ayr QLD 4807
Postal AddressPO Box 974
Ayr QLD 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
OnlineUse the Online Contact Form
Building Certification and Plumbing Officers
Early OpeningPlease phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

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