Water and Waste Water – Customer Service Standards

Burdekin Shire Council is committed to providing our customers with continuous, high quality water and wastewater (sewerage) services.

Burdekin Shire Council has developed customer service standards in the key performance areas of:

  • Continuity of supply
  • Quality of water
  • Adequacy of water supply
  • Effective transport of waste/effluent

We plan to assess compliance to these standards annually and produce a written report on our performance.

Responding to Water and Wastewater Service Requests

Council provides a Customer Service System that enables it to register water or wastewater system faults, and arrange to have these fixed.

System faults include damaged water and wastewater mains, blocked wastewater mains and faulty water meters including the isolating stopcock.

This service does not include faults associated with water and wastewater plumbing within your property.

The after hours service relies on phone calls initially being placed to (07) 4783 9800 which are then relayed to the after hours service provider by following the keypad instructions in the recorded message.

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