The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you're telling us what we do well, or how we can improve, your feedback is important to us. We have prepared a "Customer Feedback" form for you to rate the quality of service you received from Council and from our Customer Service Officers. To view/print the form, please click here. Your feedback helps us to know what we are doing well, and how we can further improve our service levels.
Alternatively, if you would like to make a comment, be it a compliment or complaint, we have prepared a "Compliments and Complaints Survey" form. To view/print the form, please click here.
Further information about our complaints process can be found in our "Complaints, Compliments and Suggestions" pamphlet. To view the pamphlet, please
click here.
If you have a complaint and you are not happy with our response, you can request that the issue be reviewed by the State Ombudsman or the Department of Local Government and Regional Development.