If you have lost your pet the Council’s Animal Control Officers can help.
Your animal may have been reported found by a resident or it may have been impounded by Council’s Animal Control Officer. We will be able to check our database to see if someone has found your pet or if it is in the Council pound. Alternatively you can visit Council’s lost and found animals page on our website.
If your animal has been impounded release fees, sustenance and registration fees may apply. Current fees can be found by viewing Council’s fees and charges.
Who to Contact
If you have lost your pet…
Please contact the Customer Service Centre using the Online Contact Form.
You can also contact the Customer Service Centre using one of the following methods.
|Customer Service Centre|
|Location||145 Young Street,|
Ayr Qld 4807
|Postal Address||PO Box 974|
Ayr Qld 4807
|Opening hours||8am – 5pm, Monday to Friday (except Public Holidays)|
|Phone||(07) 4783 9800 – Business hours|
(07) 4783 9800 – After hours (the same number)
|Fax||(07) 4783 9999|
|SMS||0437 886 008|
|Online||Use the Online Contact Form|
|Building Certification and Plumbing Officers|
|Early Opening||Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.|
|For all media enquiries please email|
|Compliments and Complaints|
|The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the|
> Complaints, compliments and suggestions page.
We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:
- you consented to the disclosure
- you would have a reasonable expectation that your personal information would be disclosed
- it is required or authorised by law
- it will prevent or lessen a serious threat to somebody’s life or health; and
- the disclosure is reasonably necessary for a law enforcement activity.
Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.