If you have lost your pet the Council’s Animal Control Officers can help.
Your animal may have been reported found by a resident or it may have been impounded by Council’s Animal Control Officer. We will be able to check our database to see if someone has found your pet or if it is in the Council pound. Alternatively you can visit Council’s lost and found animals page on our website.
If your animal has been impounded release fees, sustenance and registration fees may apply. Current fees can be found by viewing Council’s fees and charges
Who to Contact
If you have lost your pet…
Please contact the Customer Service Centre using the Online Contact Form.
You can also contact the Customer Service Centre using one of the following methods.
|Customer Service Centre|
|Location||145 Young Street,
Ayr QLD 4807
|Postal Address||PO Box 974
Ayr QLD 4807
|Opening hours||8am – 5pm, Monday to Friday (except Public Holidays)|
|Phone||(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
|Fax||(07) 4783 9999|
|SMS||0437 886 008|
|Online||Use the Online Contact Form|
|Building Certification and Plumbing Officers|
|Early Opening||Please phone (07) 4783 9942 if you need access the Building and Plumbing Department between 7am – 8am, Monday to Friday.|