There are five locations in the Burdekin Shire where you can dispose of waste.

Location and opening times of the waste disposal sites

To ensure your visit to these sites is hassle free please follow the safety instructions provided.  Please always follow the directions of the attendant on site.

Please note that the Kirknie Landfill and all the Transfer Stations are closed Christmas Day and Good Friday.

Greenwaste

Greenwaste can be deposited for free to Council’s Transfer Stations and landfill.  Tree stumps over 0.3m diameter must be taken to the Kirknie Landfill and incur a charge per cubic metre.

Mulch is free to take in domestic quantities and commerical quantities will incur a charge.  Please note that mulch must be loaded by the person taking it.

A-Z of Waste

All you need to know about waste and how you can dispose of your unwanted items.

A-Z Waste in Burdekin

 

AAerosol cans (empty)Recycling wheelie bin
Aluminium cans (empty)Recycling wheelie bin
AsbestosDisposed directly to landfill only. Restrictions apply for the handling and transport of materials containing asbestos.
BBatteries (car)Recycling section of the waste transfer stations.
Batteries (mobile phone)In the Mobile phone collection container in the foyer of Council’s Customer Service Centre.
Batteries (dry cell/household)Refuse wheelie bin
BikesUsable bikes can be deposited at the Second hand section or broken bikes can be disposed of at transfer stations in the scrap metal
BooksRecycling wheelie bin or charity shops
BricksRecyling section of Landfill*
Building wasteLandfill*
CCardboard (flattened)Recycling wheelie bin. Cardboard bins also available at Ayr and Home Hill waste transfer stations.
Cartons – egg, milk, juice, etc (flattened)Recycling wheelie bin
CarpetTransfer station or landfill* Offcuts can be disposed of in your refuse wheelie bin
Chemicals and Cleaning ProductsReturn to supplier or Chemcollect program
Crockery/Ceramics/PorcelainRefuse wheelie bin
Cigarette buttsRefuse wheelie bin
ClothingCharity organisations
ComputersTransfer station or landfill*
ConcreteRecycling section of Landfill*
Construction and Demolition WasteLandfill*
Cooking OilOil collection area of Ayr/Home Hill transfer stations or an authorised collection agency*
Chemical Containers (designated containers only)DrumMuster Program
DDetergent Containers – cleanedRecycle wheelie bin
EElectrical AppliancesDesignated area at transfer stations* or landfill*
E-wastegeneral waste at transfer stations
FFurniture/Fridges/FreezersDesignated area at transfer stations*
Food ScrapsRefuse wheelie bin or compost bin/worm farm
GGlass bottles and jars (separate lids)Recycling wheelie bin
Gas CylindersReturn to supplier
Grass clippingsGreen waste bin
HHousehold WasteRefuse wheelie bin
HerbicidesChemcollect Program or return to supplier
IIce Cream ContainerRecycling wheelie bin
JJuice bottles/cartonsRecycling wheelie bin
Junk mailRecycling wheelie bin
KKitty litterRefuse wheelie bin
LLawn MowersTransfer stations or straight to landfill* or recycled in metal or second hand shop.
LeavesGreen waste bin
Light bulbs and tubesRefuse wheelie bin
MMattressesTransfer stations or straight to landfill*
Milk Cartons/bottlesRecycling wheelie bin
MagazinesRecycling wheelie bin
Marine FlaresDesignated Section at Ayr Transfer Station
Mirrors and broken glassRefuse wheelie bin
Mobile phonesCollection container in foyer of Council Office in Young St. Ayr
Motor OilsOil collection facilities in Ayr or Home Hill transfer stations or an authorised collection agency*
NNappiesRefuse wheelie bin
NewspaperRecycling wheelie bin
OOil/Oil FiltersOil collection area of transfer stations or an authorised collection agency*
Old lettersRecycling wheelie bin
Ovenware and PyrexRefuse wheelie bin
PPrunings, twigs and small branchesGreen waste bin
Petroleum products (oil)Oil collection area of transfer stations or an authorised collection agency*
PaperRecycling wheelie bin
Plastic containersRecycling wheelie bin
Paint tins (empty and dry)Transfer stations or waste bins. Metal tins to scrap metal
Packaging material e.g. bubble wrap and polystyrene foamRefuse wheelie bin
Plastic BagsRefuse wheelie bin or plastic bag recycling bins at Coles/Woolworths Supermarkets
Q
R
SScrap MetalRecycling section of Ayr/Home Hill transfer stations or recycling area at landfill. No charges apply for clean scrap metal.
Shampoo BottlesRecycling wheelie bin
Soft Drink Bottles/CansRecycling wheelie bin
Steel CansRecycling wheelie bin
SyringesContact Council’s Customer Service Centre
TTelevisionDisposed to landfill via Transfer stations or straight to landfill*
Telephone bookRecycling wheelie bin
TyresRecycling section of Ayr/Home Hill transfer station or landfill*
U
V
WWhite GoodsDesignated section of transfer stations or landfill. Fees apply for the decommissioning of appliances containing refrigerant gas.
Window GlassRefuse wheelie bin
WoodUntreated and uncontaminated timber may be placed in the green waste section of the transfer stations or landfill (charges apply for logs or poles in excess of 300mm diameter)
XX-RayRefuse wheelie bin
YYellow PagesRecycling wheelie bin
Z

*A fee is charged for the disposal of these items therefore please refer to Council’s Fees and Charges.

Authorised oil collection agency

Transpacific

77-79 Enterprise Road, Bohle, Townsville Ph: 4774 7333

 

DrumMuster

Council holds a DrumMuster program on the first Wednesday of every month at the Ayr Transfer Station. Contact Council’s Customer Service Centre to make an appointment. Ph: 4783 9800.

DrumMuster also operates from Home Hill and Giru Transfer Stations – during normal business hours with no appointment necessary and also at Clare Waste Transfer Station by appointment (telephone 0407827155)

 

Second Hand Items

Salvagable goods are available for sale at the Ayr and Home Hill Transfer Station

Asbestos Waste Disposal

There are legal requirements for the safe disposal and dumping of asbestos. • Asbestos is a hazardous material that can have health effects to yourself and others if asbestos fibres become airborne • Asbestos waste is a regulated waste • Asbestos waste must be disposed of at a landfill site that can lawfully receive asbestos waste. Kirknie Landfill is able to receive asbestos waste. • It is illegal to dispose of asbestos waste in domestic garbage bins • It is illegal to re-use, recycle or illegally dump asbestos products • It is illegal to store, sell or give away asbestos.

Asbestos disposal information

There are legal requirements for the safe disposal and dumping of asbestos:

  • Asbestos is a hazardous material that can have health effects to yourself and others if asbestos fibres become airborne;
  • Asbestos waste is a regulated waste;
  • Asbestos waste must be disposed of at a landfill site that can lawfully receive asbestos waste.  Kirknie Landfill is able to receive asbestos waste;
  • It is illegal to dispose of asbestos waste in domestic garbage bins;
  • It is illegal to re-use, recycle or illegally dump asbestos products; and
  • It is illegal to store, sell or give away asbestos.

There are two options for disposing of asbestos:

  • Asbestos waste is double-wrapped in 0.2 mm thick plastic bags or sheeting, sealed with tape and labelled double wrapped and transported to a landfill site that accepts asbestos. There are also laws surrounding the transport of asbestos.

Label all bags with an appropriate warning such as:
CAUTION – ASBESTOS
DO NOT DAMAGE OR OPEN BAG
DO NOT INHALE DUST

  • Asbestos waste is placed into a plastic-lined industrial skip that may have been provided by a waste contractor with an environmental authority to transport regulated waste.
    I think this should be a different layer.

Requirements for transporting asbestos

There are different legal requirements when transporting asbestos.

As a general guide, 250 kg of typical asbestos waste would occupy about a quarter of a normal household trailer.

Homeowners

Less than 250 kg of asbestos waste

The regulated waste transport laws do not apply if you are transporting less than 250 kg of asbestos waste in a vehicle on a non-commercial basis.  While approval is not required, you must transport and dispose of the asbestos waste promptly, safely and legally.

Asbestos waste can be disposed of only at Kirknie Landfill.  Kirknie Landfill is opened Monday to Friday 8.30am to 4.30pm and Saturdays from 8.00am to 12.00pm.

Place the double wrapped/bagged asbestos waste (labelled as containing asbestos) in a trailer or in the back of a utility or truck.  Secure your load and ensure the plastic wrappings/bags are not at risk of ripping. Follow the operators directions when you arrive at Kirknie Landfill.

Alternatively, you may choose to engage a commercial contractor to transport and dispose of the waste for you.

250 kg or more of asbestos waste

The regulated waste transport laws apply if you are transporting 250 kg or more of waste asbestos in a vehicle on a non-commercial basis.  The best option would be to engage a commercial contractor to undertake the transport and disposal.

Commercial contractors can advise you on how the asbestos waste must be packaged for transport and disposal.  They can provide different bags, bins and containers, including drums and skips, for asbestos waste.

Before engaging a commercial contractor, it is critically important that you check whether they hold a current environmental authority to transport regulated waste.  You can confirm this with the contractor as a copy of the environmental authority must be kept with the vehicle.

Waste removalists can be found in the Yellow Pages under ‘asbestos’ or ‘rubbish removal’.

Contractors and businesses

Less than 250 kg of asbestos waste

An environmental authority to transport regulated waste and the completion of waste transport certificates is not required for the non-commercial transportation of less than 250 kg of asbestos waste.  Therefore, if the main purpose of your commercial operation is not transporting regulated waste, but you transport asbestos waste as an incidental part of carrying out your main business, you do not need to hold an environmental authority for regulated waste transport or complete waste transport certificates when transporting less than 250 kg of asbestos waste.

For example, if you are a plumber and you are carrying out plumbing works that results in the production of asbestos waste, you do not need an environmental authority to take the asbestos waste to the landfill if the load is less than 250 kg (because transporting asbestos waste is not the main purpose of your business).

250 kg or more of asbestos waste

The regulated waste transport laws apply if you are transporting 250 kg or more of asbestos waste in a vehicle on a non-commercial basis. Therefore, you will need to either:

Transporting asbestos waste on a commercial basis

The regulated waste transport laws apply if you are transporting any quantity of asbestos in a vehicle on a commercial basis.  Commercial basis means that the primary objective of the operator is to, or includes, transport of regulated waste.

More information can be found on Council’s Environmental and Public Health Page.  http://www.burdekin.qld.gov.au/asbestos/

Some excellent resources for issues relating to asbestos, including undertaking minor renovations in your home can be found here http://deir.qld.gov.au/asbestos/publications/guidance.htm

Fee Exempt Waste Disposal

Fee exemptions now apply for Burdekin residents at the Kirknie Road landfill and at the Ayr, Home Hill and Giru waste transfer stations.

Fee exemptions now apply for Burdekin residents at the Kirknie Road landfill and at the Ayr, Home Hill and Giru waste transfer stations.

Exemptions from fees are granted for waste that would normally be put into the general waste bin (red lid) and certain other types of household waste. To be eligible, all waste must be sorted waste.

Fee exempt dumping is available to Burdekin residents for sorted waste only. Driver’s licence must be shown as evidence of residence.

Fees apply for unsorted domestic waste and commercial waste and other types of waste including some recyclable items.

Sorted waste is waste that does not contain

  • Household recyclables
  • Cardboard
  • Metal and appliances
  • Greenwaste
  • Timber
  • Construction and demolition waste
  • Concrete, bricks, pavers, asphalt and soil
  • Tyres
  • Batteries
  • Hazardous materials
  • E-waste (computers, monitors, televisions, keyboards)

Fee exemptions also apply to certain recyclable wastes listed below.

Dumping at the Transfer Stations

Where can I take my waste?

You can dump sorted waste at the Ayr, Home Hill and Giru Waste Transfer Stations.

Fees apply for the following wastes

  • All unsorted waste, commercial waste and non-resident waste
  • Tyres
  • Metal appliances not decommissioned
  • More than 20L of cooking oil or more than 6L of motor oil
  • More than 3 oil filters (Ayr and Home Hill waste transfer stations only)
  • Waste oil containers
  • Commercial cardboard (Ayr and Home Hill waste transfer stations only)
  • Recyclable plastic drums (Ayr waste transfer station only)
  • Recyclable bumper bars (Ayr waste transfer station only)
  • Contaminated recyclable materials

 Fee exemptions apply to the following wastes

  • Vehicle batteries – at transfer stations only
  • Motor oil maximum of 6L, or cooking oil to a maximum of 20L- at transfer stations only
  • E-Waste – At Ayr Waste Transfer station only
  • Domestic cardboard – At Home Hill and Ayr waste transfer stations
  • Oil filters to a max of 3- At Home Hill and Ayr waste transfer stations
  • Greenwaste – at all facilities
  • Scrap metal – at all facilities
  • Household recyclables – at all facilities

Prohibited items

  • Hazardous materials including gas bottles, asbestos, paints
  • Stumps and logs greater than 300mm in diameter
  • Construction and demolition waste – including concrete, pavers, kitchens, bathroom, plasterboard, roofing materials, flooring, etc.
  • Soil
  • Treated timber including all pallets
  • Asbestos
  • Agricultural plastics including trickle tape
  • Waste in trucks or large trailers more than 3m in length
  • Offensive material such as quantities of meat, fish and dead animals.

Dumping at the Kirknie Road Landfill

Domestic sorted self-haul construction and demolition waste is included as fee exempt waste at the Kirknie Road landfill. This must contain no other recyclables and can include:

  • Separated metal such as piping, sinks, roofing iron etc.
  • Separated timbers – separated into treated timber and untreated timber stockpiles
  • Separated clean fill, concrete, bricks, blocks, pavers, tiles. Separated concrete must not contain metals such as reinforcing rods and posts and concrete/asphalt shall be separated between small and large stockpiles and must not require rock breaking.

Additional fee exempt items

  • Car bodies and scrap metals
  • Soil
  • Household recyclables
  • Greenwaste

Fees apply for the following waste

  • General mixed domestic or unsorted waste, non-resident waste, construction and demolition waste and commercial and industrial waste
  • All commercial and unsorted domestic construction and demolition waste
  • Tyres
  • Metal appliances not decommissioned
  • Commercial and non-resident treated timber
  • Lightweight plastic/polystyrene
  • Stumps/logs larger than 300mm
  • Dead animals
  • Asbestos
  • Contaminated recyclable materials

Prohibited items

  • Hazardous materials including gas bottles, paints and chemicals
  • Liquids and sludges
  • Oil
  • Batteries

View more information about the Landfill and Transfer Station locations and opening hours.

Green Waste

Ratepayers can dispose of greenwaste free of charge and also collect mulch free of charge.

Non-commercial ratepayers can deposit greenwaste and collect mulch free of charge from Council’s Transfer Stations.

Mulch needs to be loaded by the person taking it, as Council does not provide a loader on site.

If you require a large amount of mulch you can arrange to bring a loader on site providing the operator has all the relevant tickets and liability.

For more information regarding greenwaste…

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Location145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
Email
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

Landfill and Transfer Stations

Closed Christmas Day and Good Friday.
Transfer Stations:
Ayr 7 days 9am-5pm.
Home Hill 7 days 10am-5pm.
Giru Fri/Sun 3pm-6pm.
Clare Closed.
Kirknie Landfill:
Mon-Fri 8:30am-4:30pm, Sat 8am-12pm.

There are five locations in the Burdekin Shire where you can dispose of waste.

To ensure your visit to these sites is hassle free please follow the safety instructions provided.  Please always follow the directions of the attendant on site.

Hours of Operation

LocationOpening DaysOpening Times
Ayr7 days9am – 5pm
Home Hill7 days10am – 5pm
Clare1st and 3rd Saturday of the month 1pm – 5pm
GiruFriday and Sunday3pm – 6pm
Kirknie LandfillMonday to Friday8.30am – 4:30pm
Saturday8am – 12pm

NOTE: The Kirknie Landfill and the Transfer Stations are closed Christmas Day and Good Friday.

Location and Contact Numbers

Ayr Transfer Station:

Railway Street, Ayr

Transfer Stations.
No construction and demolition waste accepted.
No trucks or trailers in excess of 3m.

Methods of Payment: Cash and EFTPOS

Phone: (07) 4783 6481

If the marker is not visible, zoom out or slide the map down and to the right

Home Hill Transfer Station:

80 Bojack Road, Home Hill

Transfer Station.
No construction and demolition waste accepted.
No trucks or trailers in excess of 3m.

Methods of Payment: Cash and EFTPOS

Phone: (07) 4782 1583

If the marker is not visible, zoom out or slide the map down and to the right

Clare Transfer Station:

The Clare Transfer Station will be reopening from August 2014 on the 1st and 3rd Saturday of the month between 1pm – 5pm.

The following items will not be accepted at the Clare Transfer Station:

  • Putrescible waste such as food waste, nappies, dead animals etc
  • Green waste
  • Construction and demolition waste, including timber and pallets – landfill only
  • Concrete, bricks, pavers, asphalt and soil – landfill only
  • Tyres
  • Batteries
  • Any loads contained in trucks or trailers with a tray over 3 metres in lengthPhone: (07) 4783 9800
    If the marker is not visible, zoom out or slide the map down and to the right

Giru Transfer Station:

Cromarty Creek Landing Road, Giru

(Cross the railway line and turn left – then follow the signs)

Transfer Station and Green Waste. No construction and demolition waste accepted. No trucks or trailers in excess of 3m.
Methods of Payment: Cash and eftpos

Contact Council’s Customer Serive Centre on telephone 07 4783 9800 if you have any queries.

If the marker is not visible, zoom out or slide the map down and to the right

Kirknie Landfill:

1608 Kirknie Road, Home Hill
16.5 kms up river from the intersection adjacent to the Burdekin bridge.

If you are using a GPS you can set it to Lat/Long -19.736895, 147.294298

Landfill, scrap metal and Green Waste

Methods of Payment: Cash, EFTPOS, Council Vouchers, Debtors Inv (must be pre-approved by the Environment and Health section)

Phone: (07) 4782 6306

If the marker is not visible, zoom out or slide the map down and to the right

Kirknie Landfill and the Transfer Stations are closed Christmas Day & Good Friday

Greenwaste

Greenwaste can be deposited for free to Council’s Transfer Stations and landfill.  Tree stumps over 0.3m diameter must be taken to the Kirknie Landfill and incur a charge per cubic metre.

Mulch is free to take in domestic quantities and commerical quantities may incur a charge.  Please note that mulch must be loaded by the person taking it.

Who to Contact

For further information regarding waste disposal please use any of the following contact methods and a Customer Service Officer will be able to help.

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Location145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
Email
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

Radioactive Logo

Radioactive Waste

Radiation Health in Brisbane will store radioactive waste - phone (07) 3406 8000 but you will have to arrange for a courier to transport the waste to Brisbane.

Radiation Health in Brisbane will store radioactive waste – phone (07) 3406 8000 but you will have to arrange for a courier to transport the waste to Brisbane.

Tropical North Waste Disposal Facilities

To preserve the wonders that we come to appreciate in Tropical North Queensland, please use one of these waste disposal sites in an inappropriate manner.

North Queensland offers a vast array of natural wonders.

Driving and camping around this part of the state is often the best way to explore these wonders.

As we travel around we are bound to generate some rubbish which needs to be disposed of.

To preserve the wonders that we come to appreciate, it is very important that we do not dispose of our waste in an inappropriate manner.

Local Governments across the region provide dedicated waste disposal facilities for general rubbish, recyclables and regulated waste (eg waste oil, car batteries).

The North Queensland regional waste management committee (LAWMAC) has compiled a map of all the waste disposal facilities in North Queensland that visitors and locals can access to dispose various types of waste.

Visit the North Queensland regional waste management committee web site.


View Tropical North Waste Disposal Facilities in a larger map

Waste Disposal Charges

Burdekin Shire Council - Waste Disposal Fees

Please refer to the Waste Management Charges page for the full details.

Waste vouchers

Waste vouchers have been replaced with fee exempt sorted waste disposal.

The voucher system has been replaced with fee exempt waste dumping for sorted waste available to Burdekin residents only.

For further information ……

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Location145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
Email
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

Who to Contact

For further information regarding waste disposal please use any of the following contact methods and a Customer Service Officer will be able to help.

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Location145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
Phone(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
SMS0437 886 008
Email
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

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