Job Vacancy 15/21 – Customer Services Officer (Temporary)

Burdekin Shire Council is currently seeking applications for a Customer Services Officer.  This is a temporary position for a period of up to twelve months.  The position involves working on a rotational basis across the call centre and front counter.

The Position

The key responsibilities include:

  • Provide high quality multifunctional Customer Service to the Burdekin Shire Council’s external and internal customers
  • Provide a positive and proactive service to customers through effective communication, conflict resolution, problem solving and advocacy
  • Process all service requests for the provision of works and tasks to be undertaken via our electronic Customer Request Management System
  • Receipting functions for customers by way of cash, cheques and EFTPOS facilities
  • Process all Council applications, permits and payments efficiently

The Person

The successful applicant will possess the following attributes at a minimum:

  • Extensive experience in the provision of Customer Service by telephone and in person
  • Demonstrated highly developed interpersonal and communication skills so as to identify customer needs and respond in an appropriate manner
  • Demonstrated ability to acquire product knowledge and new skills and adapt to continual changes in process, practice and technology
  • Demonstrated ability to source, interpret and concisely communicate information in response to customer enquiries
  • Demonstrated ability to contribute to a team that values a positive working environment, self development and initiative

The applicable salary is to a ceiling of Level 3 ($66,826pa) with the commencing salary dependent upon the skills and experience of the successful applicant.

Application packages are available from the Human Resources Office on (07) 4783 9800 or you can download the application package using the following link.

Applications for 15/21 – Customer Services Officer (Temporary) should include:

  • A cover letter
  • A current resume
  • Statements addressing the selection criteria

Applications are to be submitted online using the Online Job Application Form.

Applications close on Friday, 4 September 2015.  Word or PDF format is preferable.

For further information please contact Ms. Eileen Robinson – Manager Client Services on (07) 4783 9800.

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