How to Switch

It’s easy to switch to the nbn™ network:

  1. Contact a phone or internet provider
  2. Ask about switching your phone or internet to the nbn™ network
  3. Choose a plan that best suits your needs

Visit to see a list of providers in your area.

Australia’s broadband network is here

The nbn™ network has rolled out in the Burdekin.

Burdekin residents are now able to order a Fibre to the Node (FTTN) service for the nbn™.

There will be a progressive switch over to nbn™ and our 7600 eligible residents are advised to watch for a letter advising them when their property is ready to switch over.

The FTTN will enable families and businesses to access high-speed broadband.

The switch will affect all residents with internet and phone line connections.

Residents will have 18 months to consider their service options before the copper telephone lines are made redundant.

In addition to the FTTN service, about 14,000 premises across the Burdekin have fixed wireless access to the nbn™ network. This covers the more rural outskirts of town centres where there are less densely developed areas, generally considered ‘lifestyle’ type blocks.

Those in more remote locations can access the Sky Muster satellite service which was switched on at the end of April.

Fixed Line – Fibre to the Node

The nbn™ Fixed Line network has gone live in the Burdekin and covers Ayr, Home Hill and Brandon.

Fixed Wireless

Fixed Wireless is available to residents and businesses in most rural parts of the Burdekin including:

  • Alva
  • Ana Branch
  • Ayr
  • Brandon
  • Clare
  • Giru
  • Home Hill
  • Mount Elliot
  • Mount Inkerman
  • Mount Kelly.

There are no other fixed wireless sites currently under construction.

nbn™ Sky Muster™ satellite service

The nbn™ Sky Muster™ satellite service is dedicated to providing broadband connectivity to regional and remote Australia, so you can now enjoy quick access to health, education and business services as well as all the ways you love to stay connected with friends and family.

The Sky Muster™ service will cover mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and Cocos (Keeling) Islands.

The wholesale speed options that will be available to internet service providers via the new satellite service are 12Mbps download with a 1Mbps upload, or 25Mbps download with a 5Mbps upload. The 25Mbps (wholesale) download option is designed to revolutionise fast broadband for regional and remote Australia.

Learn more about the  Sky Muster™ service

Learn more about the  Sky Muster™ satellite technology


Find out if the nbn™ is available at your address at

Useful information is available in the nbn connect kit brochure.

Explore the interactive nbn™ network rollout map.

General Information

The nbn™ network is Australia’s new landline phone and internet network, designed to provide you with access to fast and reliable phone and internet services no matter where you live.

The nbn™ network can open up many opportunities for homes and businesses:

  • Experience fast downloads, with multiple people and devices operating in the home or business at the same time^
  • Smooth video conferencing takes the frustration out of face to face contact with loved ones or work colleagues
  • Kids can unlock their full potential by having fast access to online educational tools
  • Access to a fast connection can help businesses and employees enhance productivity^

nbn™ will be mailing residents and businesses when you are able to switch to the nbn™ network, with information about what to do next. You can also find out when the nbn™ network is available by checking your address at or by calling 1800 687 626.

^ Your experience including the speeds actually achieved over the nbn™ network depends on the technology over which services are delivered to your premises and some factors outside nbn’s control like your equipment quality, software broadband plans and how your service provider designs its network.


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