Users are charged a two part water tariff that includes a fixed access charge and consumption charge.


Water meters are read twice per year in October/November (half year reading) and May/June (end of year reading).  End of year Water Consumption charges are included in the annual rate notice and half year consumption charges are included in the Water Consumption Notice normally issued in January of each year.


Access Charge

For the financial year 2018/2019 the access charge is $451.00.

Consumption Charges

For water consumed in the 2018/2019 financial year:
(May/June 2018 reading to May/June 2019 reading)

0-1,000,000 litres – 25 cents per 1,000 litres (1 kl)
Over 1,000,000 litres – 1 dollar 25 cents ($1.25) per 1,000 litres (1 kl)

For water consumed in the 2017/2018 financial year:
(May/June 2017 reading to May/June 2018 reading)

0-1,000,000 litres – 22 cents per 1,000 litres (1 kl)
Over 1,000,000 litres – 1 dollar 10 cents ($1.10) per 1,000 litres (1 kl)

Who to contact

If you have any further queries in relation to water consumption charges:-

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Google Map
145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

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