This section contains helpful information about the use of the website including

  • Accessibility
  • Help using the Website
  • Legal Information
  • Privacy and Security
  • Sitemap of the pages on the Website


The Burdekin Shire Council website aims to be as inclusive as possible, especially with users who may use assistive technologies. This pages describes the measures that we have taken to make our websites as accessible as possible.

The Burdekin Shire Council website aims to be as inclusive as possible, especially with users who may use assistive technologies.

Additionally, our websites have been:

  • tested with various diagnostic and evaluation tools, and we are constantly striving to improve the way content is accessed
  • developed to display adequately on all commonly used browsers
  • designed to be viewable at various screen sizes including 640×480, 1024×768, 1280×1024 pixels.

Web Content Accessibility Guidelines (WCAG) 1.0 compliance

Wherever possible, we follow the World Wide Web Consortium’s Web Accessibility Initiative Guidelines and Burdekin Shire Council is in the process of formulating policies for our website in order to improve accessibility.

Where practical, the WCAG 1.0 have been addressed, and endeavours, where possible, to meet the requirements of WCAG 2.0. Burdekin Shire Council has incorporated a process of subjective assessment regarding which of the current Guidelines are still appropriate or applicable.

PDF documents

Where possible, Burdekin Shire Council has provided information on the website as HyperText Markup Language (HTML) based content or other equally accessible formats. In some cases, however, we do have a range of resources and documents that are provided most efficiently as a Portable Document Format (PDF) file.

PDF is the open standard for electronic document distribution worldwide. Adobe PDF is a universal file format that preserves all of the fonts, formatting, colours, and graphics of any source document, regardless of the application and platform used to create it. Adobe PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with the free Adobe Acrobat Software.

Adobe offers a number of resources to aid in accessing PDF documents including an online conversion of PDF documents to plain text or HTML documents, as well as providing free downloads of Adobe Reader.

Where documents are above a file size of 400kB, the file size will accompany the link to that file. All documents exceeding 1MB in size will be accompanied by a disclaimer. Large files above 1MB are recommended for download only by a broadband connection. All documents can be viewed in person by contacting council. Where practical, links to PDF documents will also be accompanied by a file type icon.

Maintaining documents in PDF format has been employed by Burdekin Shire Council due to the nature of the documents, and the requirement for preserving their integrity.

Scanned Acrobat documents

For technical reasons and to meet some legal requirements, our websites provide some PDF documents that cannot be provided in HTML or plain text, and subsequently are not accessible via screen reader software. These are usually scanned hard copy documents that have been submitted to Burdekin Shire Council and may also contain a large number of images and diagrams. In most instances, hard copies of these documents are available from Council and this information is provided on relevant pages.

For more information on PDF document accessibility, please go to Adobe’s website.

Disability and Languages

Council recommends using a third party screen reader or translation service for people with a disability or if English is a second language.

If you need an interpreter, contact the Australian Government Translating and Interpreting Service (TIS) ( on 131 450 and ask to speak with Burdekin Shire Council on 07 4783 9800.

External Links

A list of the external web sites that we link to.

The following is a list of the external web sites that we link to.

Any external links that are in more than category are listed under each of the categories that they are a member of.

Animal Management

Animal Services

Animals and Pet Management




Barrier Reef

Better Councils Better Communities


Building Services

Burdekin Community Association

Burdekin Library

Burdekin Shire Council

Burdekin Shire Youth Council

Burdekin Theatre

Burdekin Tourism Association

Burdekin Water Festival


Chamber of Commerce



Deaf Services

Dengue Fever



Emergency Information



Flying Foxes

Get Ready Burdekin

Get Ready Queensland

Good Sports

Harvest Festival

Health and Safety

Heart Foundation

Home Hill

Home Hill Harvest Festival

Home Page



Museum of Tropical Queensland

National Recycling Week


Pool Safety

Product Stewardship



Stay Smart Online

Stay Smart Online Week

Steve Dickson MP


Waste Collection

What Bin Day


Facebook House Rules

Our Facebook page is an important tool for us to actively engage with our community, serving as a place for discussion, enquiries and an active exchange of ideas.
We welcome your comments, questions and service requests.
In order to ensure our page is friendly and welcoming for all visitors we ask that you comply with out House Rules.

Burdekin Shire Council’s Facebook page provides information about upcoming events and activities, important news updates from the Burdekin and links to interesting and useful information which may be of interest to our residents.

It’s an important tool for us to actively engage with our community, serving as a place for discussion, enquiries and an active exchange of ideas.

What to expect from us

Our page is monitored and maintained by our team during business hours.

We welcome your comments, questions and service requests. We will reply to all queries as quickly as possible, though sometimes there will be a delay in providing a full response if we seek advice from a staff member.

If you have a query or complaint that contains personal or sensitive information, or names a council officer or councillor, please contact us by phone on 07 4783 9800, by email   or by filling in our online feedback form.

What we expect from you

In order to ensure our page is friendly and welcoming for all visitors we ask that you:

  • Be respectful of others and their opinions.
  • Do not harass, abuse or threaten other visitors to the site.
  • Do not post comments that are likely to offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion or disability.
  • Do not use obscene or offensive language.
  • Do not post defamatory comments.
  • Do not post repeat comments continuously.
  • Do not repeatedly post information which is factually inaccurate and may mislead others.
  • Do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-governmental agency.
  • Do not reveal any personal or sensitive information about others on this page, including naming council officers.
  • Protect your personal privacy by not including email addresses, phone numbers or home addresses in public posts or comments.

Any posts or comments that violates these terms will be deleted.

Any person who repeatedly violates these guidelines will be banned from the Burdekin Shire Council Facebook page.

We support the Facebook Statement of Rights and Responsibilities and related Facebook policies, and we request our visitors do the same.

Local government elections

Restrictions about access to and content placed on the BSC Facebook site relating to local government elections may be put in place to ensure our compliance with the requirements of the Local Government Act v2009 and the Local Government Electoral Act 2011. Inappropriate content may be removed.


Although we take care in producing the content for Facebook, it does not guarantee that the information is accurate, complete or current, and that the data is free from defects. Burdekin Shire Council does not accept any responsibility to you if you incur any loss or damage (however it was caused) in connection with the use of Facebook or any website it links to.

Help Using the Website

To help make your visit to the Burdekin Shire Council website enjoyable and convenient, we have created this page with suggestions on some common issues.

To help make your visit to the Burdekin Shire Council website enjoyable and convenient, we have created this page to provide you with suggestions on some common issues.


A JavaScript enabled browser is recommended for the best browsing experience with this website. All information is still accessible without a Javascript enabled browser.

Supported Web Browsers

The Burdekin Shire Council website is designed to support all standards compliant web browsers.

PDF Files

Many forms and documents that are available for download have been created using Adobe Acrobat, and as such you will need a copy of Adobe Acrobat Reader to view and download these documents.

Adobe® Acrobat® Reader™ is free, and freely distributable, software that lets you view and print Adobe Portable Document Format(PDF) files.

If your browser does not already display the PDF files, you can download Adobe® Acrobat® Reader™ here.

Visually Impaired

If you are finding the text on this website too small to read, most modern browsers will let you press CTRL and PLUS to enlarge the text size or press CTRL and MINUS to reduce the text. To revert to the default text size press CTRL and ZERO .

Web Site Searches

A site search facility is found on the top right of every page of this web site. All Web pages, Word documents, and Acrobat documents within the web site are automatically included in any search.

Java enabled web pages

A small number of pages on this site may use java applet technology and require a java plug-in to be viewed. A Java program in a web page is called an applet. Most web browsers can run Java applets/programs. However, this first requires that your computer have a Java run-time environment installed. This is commonly referred to as a Java Virtual Machine or JVM for short. Even if your web browser can run Java applets and you have a JVM installed on your computer, the ability to run Java applets might be disabled in your browser (there is usually a configuration option that controls this).

Click here to install AND/OR configure your Java Virtual Machine or JVM.

If you are experiencing other problems using this website, please report it to Burdekin Shire Council.

Internal Use Only

These pages are for internal use.

These pages are for internal use.

Legal Information

Legal information about the use of the Burdekin Shire Council Websites.

Website Disclaimer

Whilst the Burdekin Shire Council has made every reasonable effort to ensure all the information contained within its websites is both accurate and current, users should contact council if they have any concern in relation to information presented.

Council does not accept any liability for any statements or opinion, or for any errors or omissions contained within its websites .

All users accessing the websites are responsible for assessing the relevance and accuracy of its content. Links to other web sites are provided purely for convenience and do not constitute endorsement of any material contained within these sites.

No reliance should be placed on information contained or to be implied or inferred from these websites without checking out the details with an authorised officer of Burdekin Shire Council.

Burdekin Shire Council reserves the right to monitor all use of its computer systems and communication networks through authorised Systems Administrators.

Copyright and Intellectual Property

The information contained herein is the property of the Burdekin Shire Council. Information may be downloaded, displayed, printed and copied in an unaltered form only. It is not to be distributed or used for commercial purposes without the written permission of the Chief Executive Officer of the Burdekin Shire Council. Apart from any use as permitted under the Copyright Act 1968, all other rights are reserved.


All Trademarks displayed on Council’s websites are subject to the legal rights of Burdekin Shire Council or the other Trademark owners and the unauthorised use of any Trademark displayed on these sites is strictly prohibited.


Burdekin Shire Council’s websites may only be used for lawful purposes and Burdekin Shire Council reserves the right to deal or refuse to deal with any user.

No contract will be made or deemed to be entered into unless confirmed in writing by Burdekin Shire Council.

Privacy and Security

Burdekin Shire Council is committed to protecting your privacy.

Burdekin Shire Council is committed to protecting your privacy.

By visiting Burdekin Shire Council’s websites, you are accepting the practices described in this Website Privacy and Security Statement.

For the purposes of this statement, personal information refers to any information that may enable the identification of an individual visitor to the website.

Public Records

E-mail correspondence, blog comments and information provided via web forms can constitute public records and can be retained as required by the Public Records Act 2002 and other relevant legislation.

Use and disclosure

We will only use personal information  collected via our website for the purposes for which it was given to us and/or for related, internal management purposes.

Collection of personal information

As a visitor to the Burdekin Shire Council websites, you will not be required to disclose personal information to visit or browse our site unless you voluntarily choose to do so, for example by making a payment, emailing us or choosing to complete a survey.

When you visit the Burdekin Shire Council websites, the following information is recorded for the purpose of gathering statistics, in order to monitor usage of the websites and provide the optimum online service to our customers:

  • Your IP address.
  • Your operating system (e.g. Windows 7, Windows 10, Mac OS X).
  • Your browser type, including version (e.g. IE10, Firefox 44, Google Chrome 48).
  • The date and time of your visit.
  • Pages accessed and files downloaded.
  • The time spent on individual pages and the site overall.

This information gathered by Burdekin Shire Council as a result of your visit to our website will not be used in any way to identify individual users. The information gathered (outlined above) helps us continually improve your experience while visiting our site.

Any personal information will only be stored in the event that you voluntarily provide it to us, such as making an online payment, the completion of an online survey or form, by submitting an email enquiry or maintenance request. This information will be used for the purpose for which it was provided and will not be disclosed to other persons or organisations without your prior approval or if authorised or required by law.

Pages or applications on the Burdekin Shire Council websites that require you to voluntarily disclose personal information are governed by the following collection notice.

Collection notice

You are providing personal information which will be used for the purpose of delivering services and carrying out council business.

Your personal information is handled in accordance with the Information Privacy Act 2009 and will be accessed by persons who have been authorised to do so. Your information will not be given to any other person or agency unless you have given us permission or the disclosure is required by law.

Photography and/or Visual Recordings Collection Notice

Photography and/or visual recordings of the public at Council events may be used for promotional purposes by Council at a future time.

Burdekin Shire Council is committed to protecting the privacy of your personal information.

Images may be used on any of Council’s websites or Social Media Platforms or for advertising and promotional purposes. Council may also share your image with other third parties for news and media purposes. Council’s Social Media Platforms may use overseas third party servers in the transmission of digital information.

If you do not wish your image to be used by Council, please advise one of Council’s Employees or Volunteers at the event or contact Council on (07) 4783 9800.

You can review additional information about the Information Privacy Act 2009 (Queensland) and Council’s Privacy Policy on this website.


Cookies are text files that a website can transfer to your computer when you access information on that site. Cookies allow websites to recognise you as you browse their website.

We use Google Analytics to gather statistics about how the website is accessed. Google Analytics uses cookies to gather information for the purpose of providing statistical reporting.

The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers located outside of Australia. No personally identifying information is recorded or provided to Google.

Most Internet browsers automatically accept cookies, but you can customise your browser not to accept cookies without first notifying you.

Information gathered using the Google Analytics cookie includes:

  • the number of visitors to our website
  • how visitors arrive at our website, for example, did they type the address in directly, follow a link from another webpage, or arrive via a search engine?
  • the number of times each page is viewed and for how long
  • time and date of visit
  • geographical location of the visitor
  • information about what browser was used to view our website and the operating system of the computer
  • information about whether the browser supports Java and Flash
  • the speed of the user’s internet connection.

MailChimp and privacy consent

To provide our news we use MailChimp, which provides online tools that can be used to create, send, and manage emails. MailChimp may collect personal information, such as distribution lists which contain email addresses, and other information relating to those email addresses. For further information about the type of personal information MailChimp collects, refer to the MailChimp Privacy Policy.

We will only use this information to:

  • create, send and manage emails relating to the work of the council
  • measure email campaign performance
  • improve the features for specific segments of customers
  • evaluate your use of our website
  • compile reports on website activity for website operators, and
  • provide other services relating to website activity and internet usage.

MailChimp may transfer this information to third parties where required to do so by law, or where such third parties process the information on MailChimps’s behalf. MailChimp collects information about when you visit the website, when you use the services, your browser type and version, your operating system, and other similar information.

MailChimp is based in the United States of America (USA) and the information collected about your use of the website (including your IP address) will be transmitted to and stored by MailChimp on servers located outside Australia. We are required to inform you that by subscribing to our eNewsletter:

  • you consent to your personal information being collected, used, disclosed and stored as set out in MailChimp’s Privacy Policy and agree to abide by MailChimp’s Terms of Use
  • you understand and acknowledge that this service utilises a MailChimp platform, which is located in the United States of America (USA) and relevant legislation of the USA will apply
  • Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act will not apply
  • you understand and acknowledge that MailChimp is not subject to the Privacy Act 1988 (Cth) and you will not be able to seek redress under the Privacy Act 1988 (Cth) but will need to seek redress under the laws of the USA.

You can opt out of our mailing list if you choose the ‘unsubscribe’ service provided by MailChimp in every email, or contact us. You can also disable or refuse cookies or disable Flash player; however, you may not be able to use the services provided by MailChimp if cookies are disabled. Contact MailChimp.

MailChimp has the endorsement of TRUSTe’s Privacy Seal, which means this privacy policy has been reviewed by TRUSTe for compliance with their program requirements including transparency, accountability, and choice related to the collection and use of your personal information. TRUSTe is an independent third party that operates a globally-recognised privacy trustmark.

External websites

From time to time, council’s websites may direct you to external websites which we believe may enhance your experience or provide additional information. Council may not have control over the content on these sites and advises you to view the relevant privacy and security statements for those sites. Linking to the website does not necessarily mean that council endorses that site or any of its content or affiliates.

Security for Online Payments

As the Internet is essentially a large global network of computers, owned by many different individuals and businesses, there are no definitive regulations, legislation or security mechanisms in place to protect personal information sent via the Internet from misuse by third parties.

Secure online payments

When you choose to make an online payment here at Burdekin Shire Council’s website, you will be redirected to our payments provider, CommSecure, for the completion of your transaction. When booking tickets you will be redirected to our ticketing provider, SeatAdvisor, for the completion of your transaction.  Burdekin Shire Council does not view, store or retain any of your credit card details.

128-bit Secure Sockets Layer (SSL) encryption is used to secure your credit card details whilst being transmitted over the Internet. SSL protects the information you submit to us by scrambling it. This makes it extremely difficult for third parties to intercept the information which in turn, greatly reduces the chance of your credit card details being misused.

Burdekin Shire Council provides alternative methods of payment, including face to face, telephone, mailing and paper forms if you are uncomfortable with transmitting your payment online.

Recognising a secure site

A “secure” area is recognised by the closed padlock or an unbroken key coming into view in the bottom status bar in your web browser. You can also check to make sure that a valid site certificate is being used. A site certificate is used to validate a site’s authority to use SSL and authenticates the website’s state of security. This enables you to check the site’s validity yourself. You can do this by double clicking on either the closed padlock or the unbroken key.

Conditions of Use, Notices and Revisions

If you choose to visit Burdekin Shire Council’s websites, your visit and any dispute over privacy is subject to this Notice and our legal information, including limitations on damages, arbitration of disputes, and application of the law of the State of Queensland. If you have any concerns about privacy whilst visiting Burdekin Shire Council’s websites, please send a thorough description to The Chief Executive Officer, Burdekin Shire Council, 145 Young Street, Ayr, 4807. Please check our website frequently to view recent changes.


Site map of the pages on the Burdekin Shire Council web site.


Movie Ticket

Ticket Terms and Conditions of Sale

Terms and Conditions of Sale of tickets for events organised by Burdekin Shire Council.

The right of admission is reserved by the venue’s management.

The right is reserved to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary.

Tickets are valid only when purchased through an authorised agent.

No refunds or exchanges except as provided in the Entertainment Industry Code of Practice.

Cameras and other recording devices are prohibited in the venue’s auditorium, unless special permission is granted.

Mobile phones, pagers and so forth must be turned off before entry into the venue’s auditorium, unless special permission is granted.

The right is reserved to refuse admission to a ticket holder who arrives late to a performance. The ticket holder may not gain access to their designated seat or area until there is a convenient break in the program, if any, or at interval.

Patrons who disrupt a performance, who are in use or possession of a prohibited object, or fail to produce concession ID as appropriate may be asked to leave the venue without refund of their ticket purchase.

Tickets must be retained throughout the performance.

If other conditions apply, they are displayed either in the box office or near the entrance to the venue.

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