Section 21 of the RTI Act requires council to have in place a Publication Scheme. The purpose of this Scheme is to present a consolidated, user-friendly and comprehensive overview of council’s organisation, its relationship to the community and the various avenues for public access to council’s processes.

Our information has been grouped and is accessible through the following categories:

About Us

Who we are and what we do – background information about the council, location and contacts, constitutional and legal governance and historical information.

Our Services

The services we offer – a description of the services offered by the Council, including advice and guidance, booklets and leaflets, transactions and media releases.

Our Finances

What we spend and how we spend it – financial information relating to projected and actual income and expenditure, tendering, procurement and contracts.

Our Priorities

What our priorities are and how we are doing – council’s strategy and performance information, plans assessments, inspections and reviews.

Our Decisions

How we make decisions – policy proposals and decisions, decision making processes, internal criteria and procedures and consultations.

Our Policies

Our policies and procedures – the current written protocols for delivering our functions and responsibilities.

Our Lists

The following registers must be made available to the public and published on Council’s website.

The following registers are not required to be published on the website but must be made available to the public upon request.

  • Register of Delegations by Chief Executive Officer (S260 LGA09)
  • Register of Beneficial Enterprises (S41 LGA09)
  • Register of Roads (S74 LGA09)
  • Dog Registry (S179 Animal Management (Cats & Dogs) Act 2008)

You can download any of the information and documents contained in this Publication Scheme free of charge. If you wish to access any of the information or documents in a hard copy, a photocopying fee (20c per page for black and white photocopy on A4 size paper), may occur.

Feedback and complaints

If you wish to provide feedback to improve our Publication Scheme or make a complaint about the information available, please contact us using one of the following methods…

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Google Map
145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

  • you consented to the disclosure
  • you would have a reasonable expectation that your personal information would be disclosed
  • it is required or authorised by law
  • it will prevent or lessen a serious threat to somebody’s life or health; and
  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

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