The Customer Service Standard  for Water and Wastewater was adopted by Council at its meeting on Tuesday 28 April 2015 and is now available for viewing on the Burdekin Shire Council website using the following link:

Alternatively a hard copy can be collected from Council’s Customer Service Centre. The Customer Service Standard is required to be reviewed by Council every five years.

For further information or queries, please contact Council’s Customer Service Centre on (07) 4783 9800 between the hours of 8am and 5pm.

Responding to Water and Wastewater Service Requests

Council provides a Customer Service System that enables it to register water or waste water system faults, and arrange to have these fixed.

System faults include damaged water and wastewater mains, blocked wastewater mains and faulty water meters including the isolating stopcock.

This service does not include faults associated with water and wastewater plumbing within your property.

The after hours service relies on phone calls initially being placed to (07) 4783 9800 which are then relayed to the after hours service provider by following the keypad instructions in the recorded message.

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