Residents can report damaged or broken water meters by contacting Council on (07) 4783 9800 – 24 hours a day, seven days a week.

Council provides an after hours emergency service to reinstate water supply to households or businesses that have damaged or broken water meters as quickly as possible to minimise inconvenience.

If the damage was found to be caused by the resident, Council will charge any costs incurred in repairing a damaged or broken water meter to the property owner. If the meter was not damaged by the owner it is the owners responsibility to recoup the fees from the third party(see below).

“Council has the right to recover all costs from the property owner for damage by the property owner or third party to any Council infrastructure such as water services and meters. ”

More information can be found under Customer Service Standards for Water And Waste Water by clicking on the following links:

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