Council undertakes a water sampling service for Shire residents who are not connected to town water and may rely on rainwater or borewater for their household water supply.

Tests are carried out for residents who may be worried about the suitability of the water for human consumption.

The cost of the water testing can be found in Council’s Fees and Charges.

Recently Council has acquired a microbiological water testing unit and can do only microbial water testing in house.

The cost of microbial testing only can be found in Council’s Fees and Charges.

Please note Council’s Officer will come on site to take the water sample as they have to sterilise the water tap and collect the sample in a sterile sample container.


After the Officer takes the sample it is sent away for microbiological and chemical analysis testing and when the results are received a letter and information sheets will be forwarded to the customer. Microbiological tests take approximately 1 week to get results back but the chemical analysis results take approximately 1 month to come back.

For further information …

Please contact the Customer Service Centre using the Online Contact Form.

You can also contact the Customer Service Centre using one of the following methods.

Customer Service Centre

Google Map
145 Young Street,
Ayr Qld 4807
Postal AddressPO Box 974
Ayr Qld 4807
Opening hours8am – 5pm, Monday to Friday (except Public Holidays)
(07) 4783 9800 – Business hours
(07) 4783 9800 – After hours (the same number)
Fax(07) 4783 9999
OnlineUse the Online Contact Form

Building Certification and Plumbing Officers

Early OpeningPlease phone (07) 4783 9942 if you need to access the Building and Plumbing Department between 7am – 8am, Monday to Friday.

Media Enquiries

For all media enquiries please email

Compliments and Complaints

The Burdekin Shire Council is committed to an open and friendly relationship with members of our community. Whether you’re telling us what we do well, or how we can improve, your feedback is important to us.If you would like to provide a compliment or complaint regarding actions or decisions made by Council, or by one of our councillors or officers, please visit the
> Complaints, compliments and suggestions page.

Privacy Notice

We will only use personal information provided in your email to address the subject matter of your email. This may involve passing on your email to other areas within the council. We will not disclose your personal information to other government agencies, organisations or anyone else unless one of the following applies:

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  • it is required or authorised by law
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  • the disclosure is reasonably necessary for a law enforcement activity.

Your email address details will not be added to a mailing list. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

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