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Electronic Rate Notices

Ratepayers can now receive their rate notices direct to their nominated email address.  There is no charge for this service and you can check your notices at your convenience, any time.

Once your notice is ready, you will receive an email with your notice attached.

Please note that rate notices that are delivered by email will NOT be sent via the postal system.

Ratepayers who do not register to receive rate notices via email will continue to receive rate notices through the post.

The eNotices portal allows you to self-manage all your properties, send notices to multiple email addresses, and print off additional copies.

How to Subscribe to eNotices

Step 1:
Open the Burdekin Shire Council eNotices website and click on the "Sign Up" tab.

Step 2:
Sample of eNotice number on rates formEnter in your email address and eNotices Reference Number (find this number next to the eNotices logo on your notice). You will have your own individual reference number, as shown on the example to the right.

Step 3:
Check your email inbox and click the validation link.

Step 4:
Select a password and mobile number.

Click to register

Register for eNotices

 

 

 

 

* Please note, by clicking on the "Sign Up" tab you understand and accept the following terms and conditions:
  1. Give consent to Council to provide your rate notice/s electronically pursuant to section 108 of the Local Government Regulation 2012. The provision of this information/documentation electronically complies with the Electronic Transactions (Queensland) Act 2001;
     
  2. You must be the registered owner of the property to receive your rate notice by email and have authority from all other owners (if any) to make this request;
     
  3. All notices will be sent as a PDF document attached to an email;
     
  4. Any changes to your email address or requests to stop receiving rate notice/s by email must be received in writing and are the responsibility of the property owner/authorised person;
     
  5. If, for any reason, a rate notice could not be delivered to your email address or if Council is unable to send a rate notice to your email address, the rate notice will be posted to you at your last advised postal address;
     
  6. If, for any reason, a rate notice could not be delivered to your email address, or if Council is unable to send a rate notice to your email address, on two or more consecutive occasions, Council may cancel this electronic rate notice registration and recommence posting rate notices to you at your last advised postal address;
     
  7. Council will only email a notice to one email address;
     
  8. It is the property owner’s responsibility to ensure that their postal address and email address are updated with Council; and 
     
  9. You must take all reasonable steps to ensure that Council’s emails are not prevented from being delivered to your email address, for example by adding Council’s email address to your email address book and ‘approved senders’ list.

If you have any questions, please contact Council’s Customer Service Centre.

Frequently Asked Questions

Please check your junk folder in your email account. If you need further assistance, please call (07) 4783 9800.

Yes it could, so please check your junk folder in your email account and mark the sender as safe to receive further notices to your inbox.

Yes, you will need to register each property you own separately.

Yes, once you have registered to receive your Rates Notice via email, you can add additional email addresses for joint property owners to also receive these notices.

Log on to the https://burdekin.notices.com.au using your existing login details and update your email address.

Yes, you can do this via the eNotices portal https://burdekin.enotices.com.au/ if you unsubscribe from receiving your notices electronically, paper notices will be issued after this time via normal post. Notices will be sent to the last advised mailing address for the property.

You will receive an email for each registered property – one property, one email, one attachment.

If the notice bounces back, a hard copy will be mailed out via post to the last known postal address listed on our records. The due date will remain as the due date printed on the notice.

Please ensure you contact Council to confirm your current postal address.

On average, the size of the email will be approximately 700 KB.

Yes, Council will only email your Rate Notices, all other correspondence from Council will be posted. If the email is undeliverable, we will send a copy to the current postal address we have on file.

You can do this via the web portal. Click on “Update my Details” from the dashboard and click on “Notices”.  Use the drop down and select ‘email’ or ‘post’. Note - selecting ‘post’, Council will deliver the rate notice to the current postal address on file. Please contact Council if you need to check your postal address on file.