Burdekin Shire Council Announces Change to Customer Service Hours

Published on 20 October 2026

Burdekin Shire Council is advising residents of a change to face-to-face customer service hours at the Council Chambers, effective Monday 2 November 2026.

From this date, face-to-face customer service will be available from 8.30 am to 4.30 pm, Monday to Friday.

Council’s telephone customer service hours will remain unchanged, with staff continuing to be available to assist residents by phone from 8.00 am to 5.00 pm, Monday to Friday.

Mayor Pierina Dalle Cort said it was important for residents to be aware of the updated hours when planning to visit Council for assistance.

“We encourage residents to take note of the new face-to-face customer service hours and plan their visits accordingly,” the Mayor said.

“Residents can continue to contact Council by phone between 8.00 am and 5.00 pm, Monday to Friday, if they need assistance outside the face-to-face service hours.”

After-hours assistance will continue to be available for emergencies by calling Council’s usual customer service number on (07) 4783 9800 at any time.

For further information, please contact Burdekin Shire Council Customer Service on (07) 4783 9800 or visit www.burdekin.qld.gov.au.