Residents can report damaged or broken water meters by contacting Council's Customer Service Centre.
Council provides an after hours emergency service to reinstate water supply to households or businesses that have damaged or broken water meters as quickly as possible to minimise inconvenience.
If the damage was found to be caused by the resident, Council will charge any costs incurred in repairing a damaged or broken water meter to the property owner. If the meter was not damaged by the owner it is the owner's responsibility to recoup the fees from the third party (see below).
Council has the right to recover all costs from the property owner for damage by the property owner or third party to any Council infrastructure such as water services and meters.
More information can be found by downloading the Customer Service Standards for Water and Wastewater in the related documents section below and on the Water – Shared Rights and Responsibilities page.
Please contact the Customer Service team to report a fault or issue. Our normal office hours are Monday to Friday 8:00 AM to 5:00 PM excluding public holidays. URGENT issues can be reported by calling (07) 4783 9800 at any time.Contact Us