How to Pay your Rates and Payment Options

Rates Payments, Transfers and Refunds

Burdekin Shire Council issue rates annually in August. The rates notice includes your general rates and utility charges for water, sewerage and rubbish collection. In addition, we send you a Half Yearly Water Levy, usually issued in December or January.

Rate Notices are due and payable within 31 days of issue. The rate of interest to be charged on rates and charges is 9% compound interest, charged on daily rests on outstanding balances and charges. Council will impose interest on rates and charges from the day they become overdue.

Did you know you can pay your Rates throughout the year?

To avoid a lump sum payment, why not make periodic payments in advance? You can make weekly, fortnightly or monthly payments using payment methods listed below to divide your yearly amount into smaller, more manageable amounts to make payment easier. Any payments in advance will show as a credit balance on your next rate notice.

Payment Options

You can make rate payments using one of the following payment options:

BPAY

BPay is an easy, convenient method of payment through phone and internet banking. Contact your participating financial institution to make a payment from your cheque or savings account.

Be sure to use Biller Code No. 8615 and the Customer Reference Number shown on each notice. The image below shows where to find your Customer Reference Number under the Payment Options area on your Rates notice.

Do not combine payments for multiple rate notices.

You can find futher information about about paying with BPAY on the BPay Website.

In Person

Present your rate notice intact to the Council Office between 8:00am and 5:00pm daily, Monday to Friday (closed on public holidays).

Payments can be made by cash, cheque, debit card, Visa or Mastercard.

By Mail

Mail your cheque together with each tear off slip at the bottom of your rate notices and retain the top portion for your records.

Mail to:

Burdekin Shire Council
PO Box 974
AYR QLD 4807

Australia Post

You can pay your rates in person by cash, cheque or debit card at any Post Office. Alternatively, you can pay online at the Post Billpay website or by phone 13 18 16 with Visa, Mastercard or Paypal.

Be sure to use Billpay Code 2446 and the Customer Reference Number shown on your rates notice. The image below shows where to find your Customer Reference Number under the Payment Options area on your Rates Notice.

BPoint or Telephone

You can pay by either MasterCard or Visa by visiting the BPoint website, or by calling 1300 276 468 at any time. Please quote your Customer Reference Number located on each rate notice and your relevant card details.

The image below shows where to find your Customer Reference Number under the Payment Options area on your Rates Notice.

Do not combine payments for multiple rate notices.

What to do if you are unable to pay by the due date?

If you are unable to pay your rates in full by the due date please contact Customer Service to advise of your circumstances so that a suitable payment plan can be negotiated. You will be charged 9% compound interest on any overdue daily balance, but making frequent part payments will minimize interest charges. You will also need to complete an Application to Pay Rates By Periodic Payments Form which can be found below.

Recovery Services - Collection House

Burdekin Shire Council has partnered with Collection House as a reliable third party debt collection agency.

Collection House’s core business is providing debt collection, receivables management and legal services. They are a public company listed on the Australian Securities Exchange. Collection House focuses on maintaining the highest ethical standards and a strong culture of compliance.

If you have been contacted by Collection House please coordinate your recovery directly with them.

For any further enquiries contact Customer Service.

Contact Council's Customer Service Centre

Please contact the Customer Service team by phone on (07) 4783 9800 or email by clicking on the Contact Us button below. Our normal office hours are Monday to Friday 8:00 AM to 5:00 PM not including public holidays.